Frequently Asked Questions: Electric Utility
Damaged or cut cable line
If a cable line was cut or damaged causing service to go out, please create a support request.
Fee Increase/Channel Lineup Change
General questions or comments about electricity service.
How can I save on energy costs?
About 60% of your total energy usage comes from heating and cooling; another 20% results from heating your water, and the other 20% comes from appliances and lighting.
Questions about or report low voltage or power surges.
This would apply to residential or commercial. Please dial 911 for electrical emergencies.
Questions and complaints about cable service.
Report an electrical problem or violation.
This applies to problems or violations outside privately-owned buildings.
Streetlights - damaged or broken
To report a streetlight is damaged, a bulb is burned out or flickering or does not cycle properly.
Residents can call the Electric Office at (630) 377-4407 during normal business hours, 8 a.m. to 4:30 p.m., Monday through Friday to report inoperable streetlights, or create a Support Request to report the streetlight. Streetlights are normally repaired on Fridays.
Telephone Service
Report a problem with Comcast telephone service.