Frequently Asked Questions: Finance

Does St. Charles have a transfer tax?

The City of St. Charles has no real estate transfer tax.

How can I get a list of items being auctioned?

Check the Municipal Auction page of the City Website for a list of current auction items.

Those without convenient Internet access may contact the Finance Department at (630)377-4914.

How much do I pay for electric, water and/or sewer services?

The charges for residential electric users can be found in Section 13.08.230 of the St. Charles Municipal Code
The charges for residential sewer users can be found in Section 13.12.830 of the St. Charles Municipal Code. The charges for residential water users can be found in Section 13.16.190 of the St. Charles Municipal Cod

Additional information about utility billing can be found at Utility Information section of the City website.

I have a question or comment about sales tax.

For questions or comments about sales tax, please contact Jill Ghiotto at (630) 443-3960.

My car hit a pothole and was damaged - how do I file an insurance claim?

Please create a Support Request and send the date of the incident and specifics about the damage.

Property Tax Rate and Breakdown

For the current Property Tax Rate and breakdown please contact Kane County at (630) 232-5965.

Request for a copy of the City's budget.

 The budget is available for viewing on the Finance page of the City Website. Copies of the City’s budget are also available for viewing at the St. Charles Public Library and the Accounting Office of the Finance Department, City Hall, 2 E. Main Street.  Those who wish to request their own, paper copy of the City’s budget should contact the Finance Department at (630) 762-7002.  Due to the size and cost of producing the budget books, a fee of $20 will be charged for each printed book.

Please contact Finance Department at 630-377-4456 for further information.

Request for a Financial Snapshot summary of the City budget.

Please contact the Finance Department at 630-377-4456.

What projects is the City currently bidding?

Current projects for bidding are advertised in the Kane County Chronicle as legal notices.

Please contact the Purchasing Department at 630-377-4989 for further information.

Who do I call with questions or complaints about my utility bill?

Please call our Utility Billing department, their hours of operation are Monday thru Friday 8:00am to 4:30pm

Call (630)377-4426 during normal business hours to talk with a Utility Billing department service representative immediately.