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Frequently Asked Questions
Accounting & Finance FAQs • Purchasing FAQs • Utility Billing FAQs
Accounting & Finance FAQs
1. Does St. Charles have a real estate transfer tax?
St. Charles does not currently have a transfer tax on real estate transactions.
2. How can I obtain a copy of the City’s budget?
Copies of the City’s budget are available for viewing at the St. Charles Public Library and the Accounting Office of the Finance Department, City Hall, 2 E. Main Street. The budget will also be posted on this web site in PDF format, in the near future. Those who wish to request their own, paper copy of the City’s budget should contact the Finance Department at (630) 762-7002. Due to the size and cost of producing the budget books, a fee of $20 will be charged for each printed book.
3. How can I obtain a copy of the City’s Comprehensive Annual Financial Report (CAFR)?
Copies of the City’s Comprehensive Annual Financial Report are available for viewing at the St. Charles Public Library and in the Accounting Office of the Finance Department, City Hall, 2 E. Main Street. The complete CAFR is also posted on our web site: 2005 CAFR (PDF - 5.1mb).
4. How can I obtain a form for the City Hotel/Motel Tax and Admission Tax?
These forms are all available on the Applications and Forms page of the City’s web site. Please call the Finance Department at (630) 377-4456 to request a form by mail or fax.
* The Food and Beverage Tax was repealed on July 1, 2006.
5. What is the sales tax rate in St. Charles and the breakdown?
The sales tax rate in St. Charles is 7.5%. Following is the breakdown:
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5% |
State |
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1% |
City |
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1% |
City Home Rule Sales Tax |
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¼% |
County |
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¼% |
RTA |
Purchasing FAQs
1. How can I get a list of items being auctioned?
Once items for the auction are finalized, a listing will be posted on the City Auction page of the Finance Department web site. A notice and link will also be included in the Newsflashes on the City’s home page. Those without convenient Internet access may contact the City Auction hotline at (630) 762-7070 for additional information or to request a printed copy.
2. How can I get my company on the City’s vendor/bid list?
Send a letter to the attention of the Purchasing Manager, 2 E. Main Street, St. Charles, IL 60174, stating what your company does and requesting to be added to the bid/vendor list. Please include some literature for our files.
3. What projects is the City currently bidding?
Current projects for bidding are advertised in the Kane County Chronicle as legal notices.
4. When can I view the items to be auctioned?
Items for auction may be viewed on-site beginning at 8 a.m. on the day of the sale.
5. What is the date of the annual City Auction?
The auction is usually held on the third Saturday in October. Please watch for an announcement of the official date in the local newspapers, in the Newsflashes on the City’s home page, in the City newsletter, and on the City Auction page of the Finance Department web site.
Utility Billing FAQs
1. How can I sign up for automatic payment of my utility bills?
Customers can sign up for automatic payment online or by mail. If you would like to sign up online, please click here. If you wish to mail in your application, you may print the form from our web site by clicking here or contact the Utility Billing office at (630) 377-4426 or utilitybilling@stcharlesil.gov.
Customers may make payments online , in person, through the mail , via our drop boxes , or over the phone at (630) 377-4426.
2. How can I find out information regarding the water quality in the City of St. Charles?
Information regarding water quality can be found in the annual Water Quality Report, which is available on our website by clicking here.
3. What are the hours for the City of St. Charles’ Utility Billing Office?
The Utility Billing Office is open from 8 a.m. to 7 p.m. on Mondays, and 8 a.m. to 4:30 p.m. on Tuesdays through Fridays. We are closed on holidays when all of the other City offices are closed. To see a list of City holidays click here.
4. How does garbage pickup work in the City of St. Charles?
Information regarding our refuse services can be found on our website by clicking here.
5. What is the $3 yard waste fee that appears on my City of St. Charles utility bill each month?
The yard waste fee helps defray the cost of brush pick-up, leaf pick-up, and spring clean up. Any residential property that is located on a publicly maintained street and is single family or has 6 or fewer units is charged this fee. For more information regarding these three services, click here.
6. Are there any special or discounted transportation services for senior citizens or citizens with disabilities?
There are two different transportation services that can assist senior citizens and/or qualified citizens with disabilities. They are Dial-a-Ride and the RTA reduced fare card. Dial-a-Ride operates within the City of St. Charles, Geneva, and Geneva Township. This service is a door-to-door bus service. The RTA reduced fare card is a card issued by the RTA that allows senior citizens and/or qualified citizens with disabilities to pay a reduced fare when traveling on Metra trains and RTA buses. For more information regarding these two services click here.
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