Sewers

There are two types of Sewers, sanitary and storm sewer collection. The purpose of the stormwater collection sewers is to keep rainwater and snow melt water out of homes and business and to enhance local surface water quality. The sanitary sewers are uses to transport used water from sinks and showers around the city to one of the two wastewater treatment plant.

Questions about improper plumbing hook-ups.

For questions about improper hook-ups for sewer, waterheater, malfunctioning toilets, etc, create a Service Request.

Questions about Kane County Stormwater Permits.

For basic information regarding Kane County Stormwater permitting process, see the Stormwater Permit Form pdf, which includes a typical permit submittal flowchart. For additional information, visit the Kane County Stormwater Management website, or submit a request via St. Charles Connect.

Questions about Special Service Areas for retention/detention/stormwater maintenance.

This may include questions on an existing or the creation of a new special service area.

Questions about the repair of homeowner's sanitary sewer service line.

 		This is the line that runs from the sewer main to private homes. Please dial 443-3681 for immediate assistance. Please indicate address location.

Report a backup of sanitary sewer.

Please call (630) 443-3681 for immediate assistance.

Report a clogged stormwater drain.

 		Please provide the location of the drain (street names).

Report a damaged or clogged storm sewer catch basin due to leaves or debris.

 		Please provide the street and/or general location of the clogged catch basin.

Report a missing or damaged manhole cover.

 		Please call 443-3681 in the event of a missing manhole cover for immediate replacement. Please include the street and general location of the damaged manhole cover.

Report a sewer gas smell.

 		Please call 443-3681 for immediate assistance.

Report a sink hole around a sewer appurtenance.

 		Please indicate the general location of the sink hole. Call 443-3681 for immediate assistance.

Request information on the repair of a sanitary sewer main line.

Please indicate the address or location. Call 443-3681 in an emergency for immediately assistance!

Request televising of sanitary sewer lines to check for obstructions.

Please indicate the address or general location.

Sump Pumps: Report a Problem/Request Assistance

Are they connected properly?

Make sure roof drains, foundation drains and sump pumps are connected to the storm sewer system and not the sanitary sewer system. When improperly connected, these devices may cause the sanitary sewer system to surcharge and back up through floor drains and other plumbing fixtures. If you are not sure if your drains are connected properly, call the Public Works office at (630) 377-4405. We will be glad to assist homeowners and business owners in evaluating their drainage systems.

Request Assistance Regarding Sump Pumps

To request assistance with sump pump issues, create a Support Request. In your request, please indicate your address or general location. You may also call (630) 443-3681 for immediate assistance.