St. Charles Priorities 2007

The City of St. Charles recently completed the 2007 Priorities Survey that measured the opinions of St. Charles residents regarding the community and services provided by the City. This year, 1,700 surveys were sent to a random sample of residents that were selected from the utility billing database. Of the 1,700 surveys that were sent, 476 were returned to the city before the deadline, resulting in a 28% response rate. With a 28% response rate, the survey can be deemed statistically representative of the entire population of St. Charles with a margin of error of plus or minus 4.5%.

The 2007 Priorities Survey was the first survey since 1996 to be offered in an electronic format. Since 1998, the Priorities Survey has inquired if households had Internet connections. After years of following the trend it was determined that since 82% of households had Internet service, an electronic version of the survey could be offered and still maintain a response rate equal to that of the preceding years.

The survey instrument was also made available in a paper format for individuals that were unable to use the Internet. Only 63 respondents (13%) utilized the paper version of the survey.

The respondents this year were almost evenly split between males and females (52% vs. 48%). In addition, 86% of respondents had some college eduation. Other key characteristics follow:

  • 47% were between the age of 40-60;
  • 52% reported household income exceeded $90,000 annually;
  • 66% live in single-family homes; and
  • 40% have lived in St. Charles for 5 years or less.

Overall, the demographics were very consistent with prior years.

The summary below (also available in PDF format) provides a brief overview of the information gained from this year's survey. The survey results were presented to the City Council in May. This presentation is also available in PDF format.

Any questions regarding the survey and its results should be directed to Brian Townsend at (630) 377-4422.

 

1. How would you describe St. Charles as a place to live?
  Response Percent Response Total
    Excellent
47.6% 221
    Good
48.5% 225
    Fair
3.9% 18
    Poor
0% 0
    Very Poor
0% 0
Total Respondents   464
(skipped this question)   6
2. How would you rate the following services today as compared to 5 years ago?
Much Better Somewhat Better About the Same Worse Much Worse N/A Response Average
Fire Services
12% (55) 22% (104) 39% (180) 0% (0) 0% (0) 27% (126) 2.37
Police Services
11% (50) 19% (90) 43% (201) 2% (8) 1% (3) 24% (112) 2.50
Cultural Activities
12% (53) 31% (143) 37% (168) 2% (10) 0% (0) 19% (86) 2.36
Transportation Quality
4% (20) 12% (55) 33% (153) 18% (83) 6% (30) 26% (122) 3.14
Total Respondents   467
(skipped this question)   3
3. Although the City is a separate entity, other characteristics and services influence the quality of life in the community. How would you rate services provided by other entities today as compared to 5 years ago?
Much Better Somewhat Better About the Same Worse Much Worse N/A Response Average
Library Services
21% (98) 31% (144) 29% (133) 0% (2) 0% (0) 19% (88) 2.10
Parks / Recreation
21% (97) 40% (189) 22% (105) 1% (5) 0% (0) 15% (72) 2.05
Schools
9% (40) 17% (81) 28% (131) 15% (68) 2% (10) 29% (137) 2.78
Total Respondents   468
(skipped this question)   2
4. During your residence here, how has life in the City lived up to your expectations?
Improved Slightly Improved Remained the Same Some Decline Declined Response Average
Attractive / Vital Downtown
21% (95) 36% (163) 24% (109) 14% (65) 5% (23) 2.47
City Character
21% (95) 31% (140) 34% (154) 12% (54) 2% (11) 2.44
City Communications
20% (92) 31% (138) 45% (200) 3% (13) 1% (6) 2.34
City Services
17% (78) 30% (135) 49% (221) 3% (12) 2% (9) 2.43
Community Appearance
28% (127) 36% (162) 25% (116) 9% (39) 3% (12) 2.23
Community Spirit
18% (80) 28% (127) 43% (197) 9% (42) 2% (9) 2.50
Housing Stock
21% (97) 31% (142) 37% (168) 8% (36) 2% (9) 2.38
Public Safety
15% (68) 26% (117) 52% (233) 5% (24) 2% (8) 2.53
Total Respondents   463
(skipped this question)   7
5. Approximately 11 cents of every property tax dollar goes to the City, to fund general government, public safety, and community development. The remainder is collected by other taxing bodies including: Kane County, the Forest Preserve, School District #303, St. Charles Park District, and St. Charles Library District. With this as a basis, do you believe level of City services you receive justifies the taxes you pay?
  Response Percent Response Total
    Strongly Agree
10.8% 50
    Agree
47.1% 217
    Neutral
28% 129
    Disagree
10.8% 50
    Strongly Disagree
3.3% 15
Total Respondents   461
(skipped this question)   9
6. How would you rate the City's efforts to communicate with citizens?
  Response Percent Response Total
    Excellent
15.5% 70
    Good
60% 271
    Fair
20.6% 93
    Poor
3.1% 14
    Very Poor
0.9% 4
Total Respondents   452
(skipped this question)   18
7. Please rank your primary means of obtaining information about City services or activities (1 being most frequently utilized and 8 being least utilized). Each digit (1-8) can only be used once. For example, place a “1” next to whichever you prefer most, a “2” next to your second choice, and so on. Remember, no two communication methods should have the same ranking.
  Response Total Response Average
    Personal Visit to City Hall
2843 6.79
    Phone Call to City Hall / Department
2320 5.54
    "From the Den" City Newsletter
1239 2.96
    St. Charles Resident Guide
1990 4.75
    St. Charles City Website (www.stcharlesil.gov)
1825 4.36
    St. Charles Community Website (www.st-charles.il.us)
1971 4.70
    Local Newspaper
1145 2.73
    Word of Mouth
1705 4.07
Total Respondents   419
(skipped this question)   51
8. How would you rate the usefulness of information provided by the following communication tools? (Please select N/A if you have not used a particular tool.)
Excellent Good Average Poor Very Poor N/A Response Average
City Website
15% (65) 37% (162) 19% (85) 1% (3) 0% (0) 29% (128) 2.08
Community Website
11% (47) 33% (148) 20% (87) 0% (0) 0% (0) 36% (161) 2.14
First Street Website