Other Useful Information
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Other Useful Information
The
information on this page is being provided for your convenience.
Since many of these services are not provided by the City, we cannot
guarantee the accuracy of the information given on outside sources.
Please be assured that we have done our best to provide the most up-to-date
information available. If you do see something that should be updated, please
let us know!
Animal Control
The City does not have its own animal control department, although we do have specific ordinances relating to animals within the City limits. Animal control is a specific service handled by the Kane County Animal Control Department. For more information, visit www.co.kane.il.us/animalcontrol/.
Asbestos
If you suspect there might be, or are concerned about, asbestos in your home or business, please contact the Illinois Department of Health at (630) 293-6800.
Bicycle Maps
Bicycle maps are available at the St. Charles Park District offices, located at 101 South 2nd Street. Two of those maps are available online.
Birth and Death Records
This information is available by contacting the Kane County Clerk's office at (630) 232-5950.Brush Pickup
The City's Brush Pickup schedule is posted regularly on the City Newsflashes section of our web site. In addition, the schedule is published in the city newsletter. For more information, please contact the Beth Mund at (630) 443-3744.
Business Licenses
General business licenses are not required by the City of St. Charles. However, new businesses in St. Charles are asked to register with the City's Economic Development Department, as they maintain a database of businesses in the city. Be sure to request their "Business Guide to City Services," which will provide a wealth of information to help get you started.
Churches/Places of Worship
A listing of the churches, or places of worship, located in St. Charles is available on the St. Charles Community Web Site on the "Live" page.City Administrator's Office
The City Administrator's office is responsible for citywide departmental coordination and communication, government operations, external and internal communications, promotions for citizen involvement, being a liaison for elected officials and staff, web site administration, city newsletter publication, city clerk duties, surveys and the Focus on St. Charles program. The City Administrator's office pages are under construction, so keep checking back! For additional information, please call (630) 377-4422.City Flags
City of St. Charles flags are available for purchase ($45 for a 3'x5' flag) at the Utility Billing Office at the Municipal Building, 2 E. Main Street. For more information, please call (630) 377-4426.
ESDA Volunteers
The Emergency Services and Disaster Agency (ESDA) is looking for volunteers, especially those available during the day. Volunteers assist the Fire Dept. with emergencies, monitor severe weather and conduct pedestrian and traffic control at festivals. Training, uniforms and compensation for non-emergency duties is provided. Anyone 18 or older may pick up an application at the Municipal Center, 2 E. Main St., fill out a general employment application online or contact Human Resources at (630) 377-4446/hr@stcharlesil.gov for more information.Finance Department
The City of St. Charles Finance Department is responsible for utility billing for electric and water services, automatic utility payments, accounting, city budgeting and reporting, financial planning and investments, liability insurance issues, hotel/motel tax funding, city inventory control and purchasing. The Finance Department's web pages will be posted soon, so please keep checking back to our site. For any additional information, please call (630) 377-4400.Fishing Licenses
Fishing licenses are issued by the Illinois Department of Natural Resources. You can apply for these licenses online at the IDNR web site, or you can obtain them from either the Wal-Mart store located at Route 64 and Smith Road, the Sports Authority on Randall Road, or Riverside Sports at the intersection of Routes 25 and 38.Food Pantries /Donations
There are several area food pantries whereby residents can turn for assistance or to donate goods:| St. Peter's Parish | 1891 Kaneville Rd., Geneva | (630) 232-0124 |
| Salvation Army | 1710 S. 7th Avenue | (630) 377-2769 |
| Northern IL Food Bank | 600 Industrial Drive | (630) 443-6910 |
Handicap Parking Placards
Handicap parking placards are issued by the Secretary of State for either permanent or temporary disabilities. The City is an authorized agent to issue temporary disability placards (only) for residents who bring in a completed application with their doctor's signature. Temporary placards are issued for a 3 month period. For more information or to pick up an application, please contact the City Receptionist at (630) 377-4400.History of St. Charles
St. Charles enjoys a rich and interesting history, the caretakers of which are the St. Charles Heritage Center staff and volunteer base. For more information about the history of St. Charles, please call the Heritage Center at (630) 584-6967, or visit them online at www.stcmuseum.org.
Hotels and Lodging
Details and links to the many hotels in the St. Charles area are available by calling the St. Charles Convention and Visitor's Bureau at (630) 377-6161 (toll free at 800-777-4373), or by visiting them online at www.visitstcharles.com.
Housing, Mortgage/Rental and Utility Bill Assistance
Information Systems
The Information Systems Department is responsible for citywide computer planning, acquisition and maintenance, as well as records management for the City. For further information, please contact the City's general phone number at (630) 377-4400.
Library District
The St. Charles Public Library District is a separate municipal organization with its own boundaries, governing board and jurisdiction. Contact the Library District at (630) 584-0076, or visit their web site at www.st-charles.lib.il.us/.Local Media
There are several local newspapers servicing St. Charles. A complete listing of local media can be found on the St. Charles Community Web Site's "Live" page, under the heading "Community News" at http://www.st-charles.il.us/live.htm.Marriage Licenses
Marriage license information is available from the Kane County Clerk's office at (630) 232-3400.
Mayor's Office
The Mayor's Office handles a variety of functions which include city representation, citizen input, the Liquor Commission, Mental Health Board, Senior Services Commission, coordination of community agencies, the Town Meeting and licenses (tobacco, liquor, amusement, carnival, massage therapy, towing and vending). The Mayor's Office portion of the City web site is still under development. For additional information about the Mayor's Office, please call (630) 377-4445, or email Tina Nilles at tnilles@ci.st-charles.il.us.
Medical and Health-Related
Visit the St. Charles Community web site for a listing of hospitals, clinics, and other health and safety-related local services.
Meeting Rooms
The City of St. Charles maintains 4 public meeting rooms at 2 E. Main Street that are used by the various boards and commissions serving the City. While these meetings take precedence over all other meetings, there are times that the rooms are available for public use on a first come-first served basis. If you are interested in utilizing one of the rooms or would like more information, please contact the City Receptionist at (630) 377-4400, or email your request to info@ci.st-charles.il.us.
Parades
For detailed information about parade events, or to participate in a parade, please contact either the Downtown St. Charles Partnership at (630) 513-5386 or the St. Charles Convention and Visitor's Bureau at (630) 377-6161. Street closure information pertaining to parades is posted on the City's web site in the Newsflashes section, and general information may also be found in the City Newsletter, "From the Den."Park District
The St. Charles Park District is a separate municipal organization with its own boundaries, governing board and jurisdiction. Contact the Park District at (630) 584-1055, or visit their web site at www.st-charlesparks.org.Passports
The City does not issue passports -- this is a function of the Kane County Clerk's Office. More information is available on their web site at www.co.kane.il.us/COC/passport.htm or by calling (630) 232-5950. The Kane County Clerk's Office is located at 719 S. Batavia Avenue (Route 31) Geneva, and their office hours are Monday through Friday, 8:30 a.m. to 4:30 p.m., and on Wednesday until 8:00 p.m.
Property Tax Assessments
Assessments on real estate within St. Charles Township is done by the St. Charles Township Tax Assessor's Office. These assessments are used as a basis to figure real estate taxes. For information on your home's assessment, please contact the Tax Assessor's Office at (630) 584-2040, or visit their web site at www.stcharlestownship.org.
Property Tax Bills
Real estate tax bills are prepared, sent out and collected by the Kane County Tax Extension Office, located at the Kane County Government Center, 719 Batavia Ave., Geneva, IL 60134. Questions about your tax bill may be directed to this office at (630) 232-5965. For tax assessment information, see the Property Tax Assessments section located above.Radon Concerns
Radon questions and concerns can be addressed by the City's Building and Zoning Department staff. If your home is an existing older home, Building and Zoning may refer you to an outside agency. For additional information, please contact the Building & Code Enforcement office at (630) 377-4406. Real Estate Transfer Tax Stamps
Real Estate Transfer Tax stamps are not required in the City of St. Charles.Resident Guide
The City of St. Charles publishes a Resident Guide, available free for residents of St. Charles ($15 for non-residents). The guide provides a wealth of information about municipal services, local organizations, information sources, volunteer opportunities and much more. The pages can be updated, and the City regularly makes these insert pages available. Additional information about the guides is available from the Reception desk at (630) 377-4400.Restaurants
The St. Charles Convention and Visitor's Bureau has all the latest information on restaurants in St. Charles. Call them at (630) 377-6161 (toll free 800-777-4373) or visit them online at www.visitstcharles.com.River Status
The Fox River falls under the jurisdiction of the Illinois Department of Natural Resources, however, the River status is monitored and posted online by the Kane County Office of Emergency Management. If you have any additional questions, the City's Fire Department may be able to help. They can be reached at (630) 377-4457.Schools
The school district (Community Unit School District #303) is a separate municipal organization with its own boundaries, governing board and jurisdiction. Contact the school district at (630) 513-3030 or visit their web site at www.d303.org.Section 8 Housing
There presently are no Section 8 housing developments in St. Charles. For a listing of Section 8 housing in Illinois, please visit the IL Department of Housing and Urban Development's web site, or call (312) 353-5680.Senior Services
A compilation of available services for seniors in St. Charles is maintained by the City of St. Charles in the Resident Guide. The Guide is available to the public via mail or by pick-up at the Municipal Center reception area.Senior Services Associates is a non-profit agency providing services to seniors and their families in Kane, Kendall, and McHenry Counties of Illinois. Services include assessment and case management, community care programs, information and referral, outreach, legal services, R.S.V.P transportation, senior companion programs, assistance with forms completion and much more. Their main office is located at 101 S. Grove, Elgin, IL 60120, 847-741-0404, toll free 800-942-1724, or online at http://www.seniorservicesassoc.org/index.html.
Sewer Services
Sewer services are handled by the City of St. Charles Public Works Department. If you have questions or concerns regarding sewage treatment or sewers backing up, please contact the Sewer Division staff at (630) 377-4405.
Shelters and Temporary Housing
For more links, visit the St. Charles Community Web Site's list of local social service providers.
Shopping
The City of St. Charles enjoys an abundance of shopping opportunities. For more information about shopping in St. Charles, please visit the St. Charles Convention and Visitor's Bureau web site at www.visitstcharles.com. If you are looking for a particular store, you may also find them under the business listings on the City's Economic Development Department portion of our web site. Tree Removal
The City of St. Charles does not remove trees from private property under any circumstances. The City may, however, request that a property owner remove a tree from their property if the tree is causing an unsafe condition for surrounding properties or other trees. For more information, please contact the Public Works Office at (630) 377-4405.Tri-City Ambulance Billing
Billing for the Tri-City Ambulance service on behalf of Batavia, Geneva and St. Charles is handled by Andres Medical Billing. Questions regarding invoices should be directed to Andres Medical Billing at 847-577-8811.Utilities
Utility services provided by the City of St. Charles include electric, water, sewer and refuse. Additional information is available within our Community Profile, on our Utilities page and on the Utility Bills Online web site. Any persons or companies needing utility services transferred into their name are required to call or visit the Utility Billing Office at least one working day before move-in and request service be transferred. For more information, please contact our Utility Billing Division at (630) 377-4426 or by email at gblaha@stcharlesil.gov/. Questions regarding construction or maintenance should be directed to the City's Engineering office at (630) 377-4486, where they can direct you further depending on your specific request. For JULIE locates, please call (800) 892-0123.Utility Drop Box Locations
For the convenience of our customers, there are several drop box locations located throughout downtown St. Charles for utility payments.- Behind the Municipal Building, between the Police Department and the Fire Department, next to the USPS mailbox
- At the Municipal Building, near the south entrance (facing east); use the slot in the door.
- Foxfield Commons Shopping Center in front of Supercuts
- Valley
Shopping Center, in front of Grimm's Pharmacy
Vehicle Stickers
The City of St. Charles does not require residents to purchase vehicle stickers. The City is, however, happy to provide a free sticker to any resident who would like one. We provide them as a convenience for residents who routinely travel to and park in a town or city that requires vehicle stickers, so they can avoid the hassle of a ticket for "not having one." Stickers are available from the Reception desk at City Hall. Proof of residency is required to obtain a sticker. Township residents may also obtain a St. Charles vehicle sticker for a small fee of $3. Please call the Reception desk at (630) 377-4400 with any questions.
Voter Registration
The City of St. Charles is an authorized facility for registering voters. In order to register to vote, you must be a U.S. citizen, be 18 years of age by the next election, and reside in the precinct for 30 days prior to the next election. Existing registered voters need to re-register if their address or name changes. For additional information, please review the information provided by Kane County, call them at (630) 232-5990 or call the City's Utility Billing Office at (630) 377-4426.
Water Testing
If residents would like their water tested due to suspicion of contimination, they are welcome to contact our Public Works office. Water Division staff will be happy to answer questions or address any concerns, and will test water, if necessary. The City reports on the quality of St. Charles water annually. This report is sent to all residents and is also available here, on the City's web site. Please call Public Works at (630) 377-4405 for more information.
Zoning Commission
The Zoning Commission is a temporary commission formed to review current municipal zoning standards, determine where revisions may be necessary, and present those recommendations to the City Council. This commission will be disbanded upon completion of its task. Until such time, however, this is a regularly scheduled meeting and is open to the public. Agendas are available online no later than the Friday prior to the next scheduled meeting.
Zoning Maps
City of St. Charles zoning maps are available for purchase at a cost of $5 in the Utility Billing Office, at City Hall, 2 E. Main Street. Please call (630) 377-4426 for more information.