Why did I receive a water survey from the City and Aqua Backflow?
The Illinois Environmental Protection Agency (IEPA) requires every water supply to develop and implement a cross connection (backflow prevention) control program.
A requirement of the program is to send a survey to all residential water customers every two years. Initial survey requests were sent out earlier this year. If you received another survey (a 2nd Notice), it is because your first response was never received. Read more »
The City of St. Charles is conducting a Biennial Water Use Survey of all City of St. Charles water customers. The survey is being conducted by Aqua Backflow, a company contracted with the City to gather the survey data. Read more »
The Business Retention Survey has been conducted approximately every two years since 1998 to identify and manage economic development issues and to assist the City in formulating pro-business policies. By better understanding issues that are important to business owners and operators, St. Charles can maintain its reputation as a good place to do business. Read more »
Citizen Priorities Survey
Since 1996, the City has conducted a citywide survey of residents called the "Priorities" survey. The services residents expect from their government, like police and fire protection, road maintenance and water, are important for a healthy community but expensive to provide. Because there are many needs and a limited amount of money to meet those needs, the City asks residents to help set its budgetary priorities. Read more »