Annual rates have been set for City of St. Charles water, sewer and electric utility customers. The rates were approved at the May 4, 2015, City Council meeting and will begin showing up on utility bills in June.
Always call 811 to locate underground utilities before starting any project that requires digging.
Tax time is approaching and copies of last year’s utility bills are available online at www.stcharlesil.gov. We don’t keep a running total for the year, but are able to provide a history of the past year and assist you with copies of any bills. For a full 12-month history, contact us as soon as possible at 630.377.4426.
Also please note the new P.O. Box return address on your utility bills. (Continue sending all other payments–including alcohol tax–to 2 E. Main St., St. Charles, IL 60174.)
The City of St. Charles is in the process of moving to a lockbox system to process utility bill payments. The only change customers may notice is a different return mailing address on the utility bill. Beginning with bills mailed out in late December or early January, payments will be sent to a P.O. Box instead of the Municipal Building address. Utility billing staff will continue to handle all customer service calls and issues, just as before. Read more »
Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL 60174) by January 30, for the previous year's Utility Bill history.
There is a 10% late fee on current charges for bills not paid by the due date. We will remove one late fee per year.
Please contact Utility Billing at 630-377-4426 for removal of a fee.
East side - 2700 block of East Main St., in the Foxfield Commons Shopping Center
City Hall Building - 2 E. Main St. near front entrance
City Municipal parking lot - next to the USPS mailbox
West side - SW corner of Main St. and 15th St.
Non-Emergency City Lines Will Not Be Able to Receive Calls from 8:30 a.m. to 2:30 p.m.
On Sunday, June 30, the City of St. Charles will be upgrading its telephone system and all non-emergency City lines will be unable to receive calls from 8:30 a.m. to 2:30 p.m. The Public Safety emergency number (9-1-1) and the Electric Outage Hotline (866-444-0016) will be available throughout the upgrade.
Construction is underway on a new biosolids and operations building in the main wastewater treatment plant at the public works facility, 1405 S. 7th Avenue. The new building will replace the current structure, which dates back to the 1940s and has undergone several additions through the years. Read more »