Utilities
Work Begins on New Biosolids Building
Construction is underway on a new biosolids and operations building in the main wastewater treatment plant at the public works facility, 1405 S. 7th Avenue. The new building will replace the current structure, which dates back to the 1940s and has undergone several additions through the years. Read more »
Be Aware of Utility Fraud Scam
Perform an Energy Audit on Your Home
Want to find out more about your electricity usage and costs? City of St. Charles Municipal Electric Utility customers can perform an energy audit on their homes right from our website. This online program is provided in conjunction with our energy supplier, the Illinois Municipal Electric Agency. Customers can access the program from the City’s website. Click on the “Green St. Charles” icon on the homepage and scroll down and click the “Home Energy Calculator” box. Read more »
The Buzz Around Municipal Aggregation
Many residents have received solicitor calls or mailing advertisements from alternative electrical suppliers. Also, municipal aggregation, in which multiple communities band together to purchase electricity for their citizens, has been in the news lately. The City of St. Charles operates its own municipal utility and already participates in an electricity cooperative with other area municipalities (since 2006), including Naperville. It’s called the Illinois Municipal Electric Agency (IMEA) and it provides power to 32 municipal systems in Illinois. St. Read more »
The Effects of Hard Water can be Noticeable
Our Public Works Department often gets questions from residents about the water in St. Charles. Most of the time, they notice deposits around faucets, film on glasses and soap residue that is difficult to rinse out of clothes. If you have noticed these conditions in your home, what you are experiencing are the effects of hard water. Hard water can be a nuisance, but it’s perfectly fit for drinking. Generally a water softening system can mitigate the effects of hard water. Read more »
Neighbors in Need is Underway
Please consider donating to our annual Neighbors in Need fund to help struggling St. Charles residents pay their city utility bills. Over the last seven years, residents have generously donated nearly $14,000 and helped 210 families. Thank you to all who have participated in this vital program. Read more »
Utility Billing Division
The Utility Billing Division collects and processes utility payments from residents and businesses for utilities provided by the City of St. Charles, including electric, water and sewer. This is also the place to go to set up a new utility account, transfer service, register to vote, purchase refuse bags or tags, replace recycling bins, and absentee vote. Their knowledgeable, friendly staff are ready to help with any utility needs.
Utility Payments and Deposits
Utility Payments & Deposit
Payment for utility bills can be made by automatic payment, mail, or at one of the four city drop boxes, or inside the Municipal Building at the Utility Billing Office. Drop boxes can be found at the following locations: Read more »
