Utilities

Utility Bills Have a New Payment Address

The City of St. Charles is in the process of moving to a lockbox system to process utility bill payments.  The only change customers may notice is a different return mailing address on the utility bill. Beginning with bills mailed out in late December or early January, payments will be sent to a P.O. Box instead of the Municipal Building address. Utility billing staff will continue to handle all customer service calls and issues, just as before. Read more »

FY 2014/15 Utility Rate Changes

The City’s electric, water and wastewater utility rates have changed for fiscal year 2014-2015. The changes are effective for bills due after June 1, 2014. Even with the rate changes, St. Charles residents still have the lowest annual municipal utility bills in the Tri-Cities. Read more »

What to do After a Storm

When a severe storm hits, it can create potential electrical hazards for residents. Here are a few good reminders: Read more »

Recycle Your Old Fridge; Get $50

There’s an easy way to get rid of old, energy guzzling refrigerators and freezers in your basement or garage.

As City of St. Charles Electric Utility customers, residents can schedule a free pick up of an old refrigerator or freezer with the Appliance Recycling Centers of America and receive a $50 prepaid card. Call 877.341.2313 (toll free) or visit www.RecycleMyFridge.org to schedule a pick up. Read more »

How Can I Request a History of Prior Year Utility Bill?

Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL  60174) by January 30, for the previous year's Utility Bill history.

Is there a Penalty for Late Payment of my Utility Bill?

There is a 10% late fee on current charges for bills not paid by the due date.  We will remove one late fee per year. 

Please contact Utility Billing at 630-377-4426 for removal of a fee.

Where are the City's Drop Box locations?

East side - 2700 block of East Main St., next to Super Cuts

City Hall Building - 2 E. Main St. near front entrance

City Municipal parking lot next to the Police Station

West side - SW corner of Main St. and 15th St.

Help a Neighbor in Need

Please consider donating to our annual Neighbors in Need fund to help struggling St. Charles residents pay their City utility bills. Over the last eight years, residents have generously donated nearly $16,000 and helped 240 families.
 
To donate, please list the amount of your donation on the line provided on the payment stub of your utility bill and add it to the amount of your payment. All donations go directly to helping St.

City is Upgrading its Phone System Sunday, June 30

Non-Emergency City Lines Will Not Be Able to Receive Calls from 8:30 a.m. to 2:30 p.m.

On Sunday, June 30, the City of St. Charles will be upgrading its telephone system and all non-emergency City lines will be unable to receive calls from 8:30 a.m. to 2:30 p.m. The Public Safety emergency number (9-1-1) and the Electric Outage Hotline (866-444-0016) will be available throughout the upgrade.

Read more »

Work Begins on New Biosolids Building

Construction is underway on a new biosolids and operations building in the main wastewater treatment plant at the public works facility, 1405 S. 7th Avenue. The new building will replace the current structure, which dates back to the 1940s and has undergone several additions through the years. Read more »

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