Utilities

Help a Neighbor in Need

Please consider donating to our annual Neighbors in Need fund to help struggling St. Charles residents pay their City utility bills. Over the last eight years, residents have generously donated nearly $16,000 and helped 240 families.
 
To donate, please list the amount of your donation on the line provided on the payment stub of your utility bill and add it to the amount of your payment. All donations go directly to helping St.

City is Upgrading its Phone System Sunday, June 30

Non-Emergency City Lines Will Not Be Able to Receive Calls from 8:30 a.m. to 2:30 p.m.

On Sunday, June 30, the City of St. Charles will be upgrading its telephone system and all non-emergency City lines will be unable to receive calls from 8:30 a.m. to 2:30 p.m. The Public Safety emergency number (9-1-1) and the Electric Outage Hotline (866-444-0016) will be available throughout the upgrade.

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Work Begins on New Biosolids Building

Construction is underway on a new biosolids and operations building in the main wastewater treatment plant at the public works facility, 1405 S. 7th Avenue. The new building will replace the current structure, which dates back to the 1940s and has undergone several additions through the years. Read more »

Save $ On Your Electric Bill

Be Energy-wise!

Save on your electric bill with a few simple steps:

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Be Aware of Utility Fraud Scam

 

The City of St. Charles would like to remind our customers that we NEVER accept payment of a utility bill over the phone, using a credit or debit card.
 
Also, if an account is in disconnect status, no utility payments are taken over the phone, online, or through prepaid money cards. If a resident or business is in disconnect status, they will receive a courtesy phone call, but payment would only be accepted at the Utility Billing office in City Hall.

Perform an Energy Audit on Your Home

Want to find out more about your electricity usage and costs? City of St. Charles Municipal Electric Utility customers can perform an energy audit on their homes right from our website. This online program is provided in conjunction with our energy supplier, the Illinois Municipal Electric Agency. Customers can access the program from the City’s website. Click on the “Green St. Charles” icon on the homepage and scroll down and click the “Home Energy Calculator” box. Read more »

The Buzz Around Municipal Aggregation

Many residents have received solicitor calls or mailing advertisements from alternative electrical suppliers. Also, municipal aggregation, in which multiple communities band together to purchase electricity for their citizens, has been in the news lately. The City of St. Charles operates its own municipal utility and already participates in an electricity cooperative with other area municipalities (since 2006), including Naperville. It’s called the Illinois Municipal Electric Agency (IMEA) and it provides power to 32 municipal systems in Illinois. St. Read more »

The Effects of Hard Water can be Noticeable

Our Public Works Department often gets questions from residents about the water in St. Charles. Most of the time, they notice deposits around faucets, film on glasses and soap residue that is difficult to rinse out of clothes. If you have noticed these conditions in your home, what you are experiencing are the effects of hard water. Hard water can be a nuisance, but it’s perfectly fit for drinking. Generally a water softening system can mitigate the effects of hard water. Read more »

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