Water

Information on flood recovery assistance and activities at federal, state, and local agency levels.

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Process Includes a 234-Criteria Inspection

We’ve had a pretty wet Spring so far, but remember conservation regulations are now in effect. The ordinance (St. Charles Municipal Code Section 13.16.205) regulates day and time limits on the use of portable sprinklers and in-ground sprinkling systems (not hand-held hoses) to: Read more »

The City of St. Charles’ Water Meter Maintenance Program changes out older water meters. The program ensures fair and accurate metering for all water users, at no cost to residents. Residents whose meters are scheduled to be changed out will be notified and asked to contact the City to make an appointment. Your water meter is located where the water first enters the home, most likely in the basement, crawl space, or utility room. The process should take approximately 20 minutes. For more information,  contact the Meter Division at 630-377-4404.

Restricted Watering Times Effective May 1 through August 31

Why did I receive a water survey from the City and Aqua Backflow?

The Illinois Environmental Protection Agency (IEPA) requires every water supply to develop and implement a cross connection (backflow prevention) control program. Read more »

Hydrant flushing is an important part of the regular maintenance of the City’s water main distribution system. It improves water quality, minimizes mineral build-up in the water mains and insures hydrants are ready for emergency use.  Read more »

The City of St. Charles will begin flushing the water main distribution system over the next few weeks. Read more »

The City of St. Charles is conducting a Biennial Water Use Survey of all City of St. Charles water customers. The survey is being conducted by Aqua Backflow, a company contracted with the City to gather the survey data. Read more »

aqua_backflow_water_user_survey.pdf (90.67 KB)