Start/Stop/Transfer Utilities
Utility services provided by the City of St. Charles include
electric, water, sewer, and refuse. To start, stop or transfer utility
services, residential and business customers must call or visit the
Utility Billing office at least one business day before the scheduled
date and request service be transferred into their name.
All customers are required to complete an application for utility
service shortly after their utility service start-up date. A new application
is required anytime a change of name or address occurs. The application
is mailed to new customers shortly after service is set up.
A deposit is not required of new customers as long as they pay their
utility accounts on time each month. For more information on deposit
requirements, please see the Billing
Procedures page.
If you are stopping utilities or transferring utilities out of your
name, you will need the following information:
- The date you are no longer responsible for the utility account.
- Your forwarding address.
- The name of the new person or company that will be assuming responsibility for the utilities
at the service address.
The Utility Billing office is located at 2 East Main Street in
the Municipal Building in downtown St. Charles. For more information
on connection procedures, please call 630/377-4426 Mondays between
8 a.m. and 6 p.m., or Tuesdays through Fridays between 8 a.m. and
4:30 p.m.
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