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Utility Payments & Deposit
Payment for utility bills can be made by automatic payment, mail,
or at one of the four city drop boxes, or inside the Municipal Building
at the Utility Billing Office. Drop boxes can be found at the following
locations:
| • |
Downtown St. Charles
behind the Municipal Building in the parking lot between the
Fire Department and Police Department. |
| • |
Downtown St. Charles in a door
on the East side of the Municipal Building next to the South
entrance adjacent to the small parking lot on the Northwest
corner of 1st Avenue and Main Street. |
| • |
On the west side of St. Charles
in front of Grimm’s Drug Store in the Valley Shopping Center. |
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On the east side of St. Charles
by the Card and Party Warehouse in the Foxfield Commons Shopping
Center. |
All boxes are marked “FOR CITY BILLS ONLY.” All cash payments are
to be made inside the Municipal Building in the Utility Billing Office.
Utility bills are rendered from the Utility Billing Office on the
same day each month. The due date for payment is 20 days after they
are mailed and is printed on the bill. If the entire balance is not
paid by the due date, a 10% penalty is imposed on the amount outstanding
from the prior month’s bill. If an account is not paid in full by
the next billing date, a letter will be mailed requiring the entire
account balance be paid by the new due date listed on both the new
bill and the letter. Should the entire balance not be paid by the
date marked on the letter, the meter department will deliver a disconnect
notice to the service address. If the terms of the disconnect notice
are not met by the date listed on the disconnect notice, that service
may be disconnected any time following the date on the disconnection
notice. Please contact an account representative at 630/377-4426,
Mondays 8 a.m. to 7 p.m., or Tuesdays through Fridays 8 a.m. to 4:30
p.m. if you receive a disconnect notice and payment has been made
or you have a question regarding the disconnect notice.
Deposits
Utility deposits are only required of City of St. Charles utility
customers if one or more of the following occurs:
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A customer is late
4 or more times
in the last 12 months. |
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A customer has 2 or more checks
returned by their bank in the last 12 months. |
| • |
A customer falsifies information
on the utility application. |
| • |
A customer’s electric service is
disconnected for failing to complete an application or non-payment
of a utility bill. |
The amount of the deposit required will be the sum of the two highest
utility
bills in the last 12 months.
Customers who have utility security deposits being held by the City
and who continue to pay late will have their utility accounts reviewed
every 15 months. An additional payment towards their deposit may
be required if the amount being held is less than the two highest
bills in the last 12 months.
City of St. Charles utility deposits are automatically applied to
the utility account after a good payment history is established.
The City of St. Charles considers a customer to have good payment
history when the following criteria
are met:
| • |
the account balance
is current, |
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only one late penalty has been assessed
to a customer’s account in the last 12 months, |
| • |
and no checks have been returned
by their bank in the last 12 months. |
When an account is closed, the deposit is applied to the final balance
if the customer will no longer have utility service with the City
of St. Charles. If the customer continues to have utility service
with the City of St. Charles, the deposit is transferred to the customer’s
new, or any existing, utility accounts. If the amount of the deposit
applied is greater than the total balance due, including the final
bill, a refund check will be issued.
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