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Frequently Asked Questions: Environmental Services Division

Schedule - Curbside Refuse and Recycling Pickup

The Curbside Refuse Pick Up Schedule is as follows for residents living within the city limits of St. Charles:

Residents living east of the river: Monday collection

Residents living west of the river: Tuesday collection

Refuse collection holidays are as follows:

  • New Year's Day
  • Memorial Day
  • July 4
  • Labor Day
  • Thanksgiving
  • Christmas

When scheduled collection falls on one of these holidays, collections are delayed by one day for the remainder of the week.

Sump Pumps: Report a Problem/Request Assistance

Are they connected properly?

Make sure roof drains, foundation drains and sump pumps are connected to the storm sewer system and not the sanitary sewer system. When improperly connected, these devices may cause the sanitary sewer system to surcharge and back up through floor drains and other plumbing fixtures. If you are not sure if your drains are connected properly, call the Public Works office at (630) 377-4405. We will be glad to assist homeowners and business owners in evaluating their drainage systems.

Where to Buy Waste Stickers and Bags

Stickers for yardwaste bags/refuse and half-refuse bags (20 gallon) can be purchased at the following locations:

Do it Best Hardware (waste stickers only), 3619 E. Main Street
DG Ace Hardware (waste stickers only), 2650 E. Main Street  
Meijer Foods (waste stickers only), 855 S. Randall Rd.
Ace Hardware (waste stickers only), 617 W. State St. (Geneva)  
Jewel Foods (waste stickers & half-refuse bags), 652 Kirk Rd.
Jewel Foods (waste stickers & half-refuse bags), 2073 Prairie St.
Jewel Foods (waste stickers only), 375 Randall Rd. (South Elgin)

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