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Frequently Asked Questions: Police Department

How do I request a police report?

To request a copy of a vehicle accident report

Drivers may obtain a copy of the accident report by visiting Please allow three (3) days for accident processing. To obtain a copy of the Driver’s Information Exchange, please contact the Records Division of the Police Department at (630)377-4435. Copies of the Driver’s Information Exchange will be available the day of the accident. Copies can be picked up in person or sent via US mail or email.

How do I request an appointment for a car seat check?

Appointments are scheduled with Police personnel. This is a free service to ensure the seats are properly installed, appointments are scheduled depending on availability. All personnel have been certified in proper car seat installation.

Please visit the Child Restraint Seat Checks section of our web site for additional information, or creat a support request to schedule an appointment.

Non-emergency question/issue for the St. Charles, Illinois Police Department.

Please call 911 in the event of an emergency or to dispatch an officer.

For non-emergency support, create a Support Request or contact the St. Charles, Illinois Police Department non-emergency telephone number 630-377-4435.

Please note service requests will be addressed during regular City business hours Monday-Friday from 8:00am - 4:30pm.