One of the additional benefits of the online payment service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your online profile.
Pay online or through the automated phone service with Visa, MasterCard, Discover, debit cards, or from your checking account (eCheck). *Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
If you are paying in-person at the Utility Billing Office, you also can pay with Visa, MasterCard, Discover, debit cards, cash, check, or money order.
Late payment, returned check, and insufficient funds charges do apply.
To create an online profile
Paperless billing allows you to receive notice of new City utility bills in an email (or coming soon, by text).
Payments made prior to noon Central time on a business day will be credited that same business day. Payments made after noon Central time will be credited the next business day.
City utility payment drop boxes can be found at:
For questions about your utility bill, usage, payment due date, readings or service, contact the City of St. Charles Utility Billing Office at 630.377.4426 or utilitybilling@stcharlesil.gov.
Hours of operation are Monday thru Friday 8:00am to 4:30pm
Yes. Online payments will receive a "Payment Confirmation" email and IVR (phone payments) will receive a verbal confirmation number once the payment has been accepted.
