I currently pay my utility bill with Auto Pay from my checking account. I want to change the form of payment to a credit card. Do I have to set up an online profile to do that?

Yes. To have access to the additional forms of automatic payments, you must create an online profile.

*Please note* ALL payments made using our online payment processor will be charged a $3.95 fee per transaction.

Please note your city established Auto Pay payment schedule will continue as a default payment method only if there is a balance due on your account on your due date. To avoid using this default Auto Pay, please:

1. Pay your account balance through the online customer portal (or other means such as in person or through mail) prior to your due date.
2. Contact the City Utility Billing office at 630.377.4426 or utilitybilling@stcharlesil.gov to cancel your existing Auto Pay schedule prior to your due date.