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I currently pay my utility bill with Auto Pay from my checking account. I want to change the form of payment to a credit card. Do I have to set up an online profile with Paymentus to do that?

Yes. To have access to the additional forms of automatic payments, you must create an online profile with Paymentus. Please note your city established Auto Pay payment schedule will continue as a default payment method only if there is a balance due on your account on your due date. To avoid using this default Auto Pay, either

  1. Pay your account balance through Paymentus (or other means such as in person or through mail) prior to your due date, or
  2. Contact the City Utility Billing office at 630.377.4426 or utilitybilling@stcharlesil.gov to cancel your existing Auto Pay schedule prior to your due date. 
updated May 30, 2018