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I currently pay my utility bill from my checking account with Auto Pay established with the City. Do I have to set up an online utility account to continue?

No. The City will continue to process existing Auto Pay transactions that were set up using our “in-house” auto pay option. Though you have the option to create an online profile to enroll in “paperless billing” or to view utility usage and transaction history.

Please note, if you had previously set up Auto Payment online using the old online system, Paymentus (i.e. the system used before February 13th, 2024) you would need to create a new online profile to re-enroll in Auto Pay with a debit/credit card or eCheck.

*Please note* as a reminder, ALL payments made using our online payment processor will be charged a $3.95 fee per transaction. Auto Pay that is established directly with the City’s “in-house” Auto Pay is not charged a fee.

updated Feb 13, 2024