Questions about improper plumbing hook-ups.
For questions about improper hook-ups for sewer, waterheater, malfunctioning toilets, etc, create a Service Request.
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Sewers
There are two types of Sewers, sanitary and storm sewer collection. The purpose of the stormwater collection sewers is to keep rainwater and snow melt water out of homes and business and to enhance local surface water quality. The sanitary sewers are uses to transport used water from sinks and showers around the city to one of the two wastewater treatment plant.
Questions about Kane County Stormwater Permits.
For basic information regarding Kane County Stormwater permitting process, see the Stormwater Permit Form pdf, which includes a typical permit submittal flowchart. For additional information, visit the Kane County Stormwater Management website, or submit a request via St. Charles Connect.
Questions about Special Service Areas for retention/detention/stormwater maintenance.
This may include questions on an existing or the creation of a new special service area.
Questions about the repair of homeowner's sanitary sewer service line.
This is the line that runs from the sewer main to private homes. Please dial 630-377-4405 for immediate assistance. Please indicate address location. If call is after hours, please leave a voicemail message; your message will alert on-call staff.
Report a backup of sanitary sewer.
Please call (630) 377-4405 for immediate assistance.
If call is after hours, please listen to voicemail prompts to leave a detailed message which will alert on-call staff.Report a clogged stormwater drain.
Please provide the location of the drain (street names).
Report a damaged or clogged storm sewer catch basin due to leaves or debris.
Please provide the street and/or general location of the clogged catch basin.
Report a missing or damaged manhole cover.
Please call 443-3681 in the event of a missing manhole cover for immediate replacement. Please include the street and general location of the damaged manhole cover.
Report a sewer gas smell.
Please call 630-377-4405 for immediate assistance. If call is after hours, please follow voicemail prompts to leave a message that will be forwarded to on-call staff.
Report a sink hole around a sewer appurtenance.
Please indicate the general location of the sink hole. Call 443-3681 for immediate assistance.
