Water main breaks are common in the colder weather, especially with the extreme conditions we have experienced this season. To report a water main break, call the Public Works Department at 630.377.4405. If it is after hours, you will be prompted to leave a voice message in the appropriate mailbox. Include your phone number and address and the public works staff member on call will get back to you. If it is an emergency, call 911 immediately.
Sometimes when a main breaks, you notice rust-colored water. If this happens, simply turn on the cold water tap until the water runs clear. Rust-colored water is safe, but it may stain laundry. If that happens, keep clothes wet and treat them with stain remover. The city offers a stain remover at no cost to residents at:
- Public Works, 1405 S. Seventh Ave.
- City Hall, Reception Desk, 2 E. Main St.
- Police Department, 211 N. Riverside Ave.