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Report an Electric Outage 24/7 to 866-444-0016

City electric crew, photo credit Mike Cedergren

City of St. Charles Electric Utility customers report an electric outage 24/7 to the above hotline. Please note: Call the outage hotline not the main City number or Public Works Department to report an outage. More information, including details for registering a phone number to receive updates is at

updated Nov 26, 2019