Before the first snowfall, the Public Works Department suggests that residents check their curbside mailboxes to be sure they are secure and stable. Please ensure your mailbox post and box are firmly anchored together, and the post is set firmly in the ground. It is possible that snow may be pushed into curbside mailboxes during normal snow removal operations, and having your mailbox and post in good repair will help to avoid damage.
While infrequent, if your mailbox is damaged as a result of ice and snow removal operations, please note the following Public Works Department Mailbox Policy:
- Only mailboxes that have been struck directly by a City vehicle or City equipment are eligible for replacement. Mailboxes damaged by snow or ice are not eligible for replacement.
- Commercial and residential mailboxes shall meet City standards for installation and material, in accordance with St. Charles Code, Title 12 Streets, Sidewalks, Public Places and Special Events; Chapter 12.10 Parkways; Section 12.10.30 Mailboxes.
- The resident or commercial property representative must notify the Public Works Department of the occurrence that caused mailbox damage within three (3) business days.
Contact the Public Works Department at 630-377-4405 if you have any questions.