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Information about Past Due Bills

If you have a past due bill:

  • The City will be resuming terminations for non-payment of utility bills in August and September.
  • Notices have been sent reflecting your past due balance and alerting you that disconnections would begin in August.
  • If you have questions or concerns about your utility bill  or if you need to make payment arrangements, please contact the Utility Billing Division at 630-377-4426.

Agencies that may be able to Help
The following agencies may be able to provide energy payment assistance:  

  • Salvation Army: 630.377.2769
  • LIHEAP Energy Assistance Program: 847.697.4400 
  • Kane County 211:  888.865.9903

For more information, contact Utility Billing at 630.377.4426 or

updated Aug 07, 2020