We have received reports that people are getting calls from scammers that show caller ID with phone numbers from the City of St. Charles.
If you receive a call from a City phone number and you were not expecting a call from us (or are not sure it’s really from us), the best thing to do is hang up and call that number back.
These are likely spoofing calls. Scammers bypass call blockers and use spoofing to pose as a bank, business, or government.
Additionally, the IDPH warns residents about fraudulent COVID-19 contact tracing calls as the state ramps up its contact tracing efforts. IDPH has stated that no legitimate contact tracer will ever ask for payment or a person’s Social Security number. Contact tracers will only call to report that an individual may have come into contact with someone diagnosed with COVID-19 and should consider getting tested.
For further questions or to report a spoofing call, please call the Police Dept. Non-Emergency Number at 630-377-4435.