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Paymentus Online Convenience Fee for Utility Bill Payments

Beginning May 1, 2022, the City stopped covering the Paymentus transaction fees for online utility bill payments. A convenience fee of $3.95 will be applied to all utility payments made online or over the phone through Paymentus. However, there are ways to pay your utility bill that do not incur the fee.

Fee Applied

The convenience fee will be applied to payments made online or over the phone using these methods:

  • Credit/debit cards (Visa, MasterCard, Discover)
  • PayPal/PayPal Credit
  • Venmo
  • Amazon Pay
  • IVR (Pay by Phone with Paymentus)
  • Automatic payment set up through Paymentus
  • Echecks

Avoid the Fee

To avoid the convenience fee, consider these payment options:

If you have questions about the fee or setting up a payment, contact the Utility Billing office at 630.377.4426 or

updated May 25, 2022