Emergency Response

At 3:50 am on Tuesday, October 27, 2020, the St. Charles Fire Department was dispatched to Silverado at 4058 E. Main St. for a report of a fire in a resident’s room. Firefighters were on the scene by 3:55 a.m. and found there had been fire and smoke in a wall heater. At the time of arrival, no fire was evident due to a Silverado staff member discharging a dry chemical, ABC type extinguisher into the area of the wall heater. The smoke was contained to the resident’s room and hallway. The resident of the affected room was evacuated by Silverado staff.

When police officers or firefighters respond to a call and arrive at the scene, they often find that the situation requires additional professional assistance. Sometimes it’s clear that crisis intervention services for traumatized victims, mental illness, or other issues are desperately needed. That’s when the expertise of Sandra Rincon, the St. Charles Police Social Worker comes in.

Lt. David Chmelar and Firefighter/Paramedic Chad Tinsley of the St. Charles Fire Department have been honored as 2020 Everyday Extraordinary Firefighter Heroes by the American Red Cross of Chicago & Northern Illinois. Each year, the organization honors individuals for acts of bravery, dedication, and service to the community.

Scott Swanson will be appointed Fire Chief of the St.

Kane County offers the CodeRED® Emergency Telephone Notification System. The system allows County officials to telephone targeted areas or the entire County if an emergency requires immediate action such as a boil water order, missing child alert or evacuation notice. CodeRED® is capable of dialing 50,000 phone numbers per hour and delivers a recorded message.

Coordinated student safety plans developed collaboratively by the St. Charles Police Department, St. Charles Fire Department and St. Charles Community Unit School District 303 officials are in place to keep students safe when they are in school.

The City of St. Charles’ Outdoor Disaster Warning System consists of a series of sirens strategically located throughout the City of St. Charles and is intended to provide warning of impending danger.

For more information about the types of sirens used, see the Warning Sirens page.

In order to provide terrorism awareness information to the community, The Department of Homeland Security, on behalf of the New York’s Metropolitan Transportation Authority, is allowing the St. Charles Police Department to share their campaign, “If You See Something Say Something” Video with our community.  The video is available on our City’s website at http://www.stcharlesil.gov/terrorism-awareness.