The St. Charles Utility Billing office has received reports from residents of scammers posing as representatives of the City. The scam caller ID number has been falsely displaying as the City's main 630.377.4400 number.
The callers have left voicemails which are incomplete, stating "electric bill is overdue, here's your reference number. You need to call immediately."
MetroNet, a Midwest fiber optic service provider, delivering high-speed gigabit Internet, high-definition television and phone service recently announced expansion into St. Charles, Illinois. MetroNet serves more than 30 communities in Indiana and Illinois.
MetroNet currently is installing/constructing their fiber network. Some frequently asked questions about the network construction phase:
Does MetroNet have the proper permits for the construction they are about to perform?
The City has 1,500 free parking spaces in downtown St. Charles. They are all within walking distance of a wide range of shops, restaurants, and entertainment venues. Get information on all available parking in the City, overnight parking regulations and more on our parking web page. There you can access a downtown parking map.
The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.
24/7 Electric Outage Hotline
Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.
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The City offers five convenient locations for you to drop off your electric, water or sewer bill payments. Please note the new west side location. You also can pay your utility bill online. Sign up at www.stcharlesil.gov/services/utilities. Contact Utility Billing for more at 630.377.4426 or utilitybilling@stcharlesil.gov.
The city of St. Charles and the St. Charles Police Department have received multiple calls in the last few days from residents who stated they were contacted by somebody purporting to be from the Internal Revenue Service.
The callers stated that residents owe the government money, and they needed to comply or they would be arrested, perhaps within the hour. Be aware that this is a scam, and has been prevalent for some time. The scam involves scare tactics typically directed toward senior citizens.
