Sign Up for CodeRed Alerts
Emergency Notifications
The City of St. Charles participates in the Kane County CodeRed emergency alert system. Sign up for CodeRed alerts here http://www.kcoem.org/pages/codered.aspx.
Top Stories
Coronavirus Updates and Information Resources
Masks No Longer Required in City Buildings or at Public Meetings
Effective Feb. 28, 2022, the State of Illinois no longer requires masks to be worn indoors.
Vaccine Information
Visit KANEVAX.ORG to schedule an appointment at a vaccination site in Kane County, or call 855-4-KANEVAX (855.452.6382).
Think St. Charles! Shop Local
There are more than 2,000 business here in St. Charles. Browse through the many options of retail, service, entertainment, and natural attractions listed in the St. Charles Business Alliance Destination Guide and St. Charles Chamber of Commerce Membership Directory.
Property Tax Information
The City is one of ten taxing bodies itemized on your bill. The City’s portion of your entire property tax bill is about 10 percent.
Report an Electric Outage 24/7 to 866-444-0016
City of St. Charles Electric Utility customers report an electric outage 24/7 to the above hotline. Please note: Call the outage hotline not the main City number or Public Works Department to report an outage. More information, including details for registering a phone number to receive updates is at www.stcharlesil.gov/power-outages
St. Charles Connect: A Convenient Way to Get in Touch with the City
St. Charles Connect is an easy, convenient way to get in touch with us to let us know if you have an issue we can resolve, such as a downed tree or pot hole, or to ask us questions.
Don’t Use to It Report an Emergency
St. Charles Connect is not for reporting an emergency. For urgent situations, call 911.
It also should not be used to report any time-sensitive issues. It is only staffed during regular business hours.
Free Parking in Downtown St. Charles
The City has 1,500 free parking spaces in downtown St. Charles. They are all within walking distance of a wide range of shops, restaurants, and entertainment venues. Click here to see parking maps for downtown and 1st Street.
Get Insider Tips on parking spots in St. Charles.
There is a 24-hour time limit to park on any street in the City of St. Charles.
City of St. Charles Offers Easy Ways to Report Electric and Streetlight Issues
The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.
24/7 Electric Outage Hotline
Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.
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Keep up with the latest news from the City of St. Charles. Read City News online.
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Photo credit: Daniel Ploesser
What Ward Am I In?
And How to Contact Your Alderman
The City website contains a quick and easy way for you to find out what ward you are in and to contact your Aldermen.
How to Contact Your Aldermen
Visit the City Council - Alderman page on our website under the “Government” tab at the top of the page. Scroll down for a list of Aldermen, the Ward they represent, and their conrtact information.
What Ward Am I In?
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