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Inventory of Water Service Lines Underway

Looking to Identify Water Service Lines Made with Lead

The City of St. Charles is performing an inventory of water service lines to identify lines made with lead, as required by the Illinois Lead Service Line Replacement & Notification Act. The water service line is the smaller pipe that delivers water from the City water main to homes or businesses. To collect information for the inventory, the City is sending water customers an online survey to complete, which includes instructions on how to identify their water service line material.

Paymentus Online Convenience Fee for Utility Bill Payments

Beginning May 1, 2022, the City stopped covering the Paymentus transaction fees for online utility bill payments. A convenience fee of $3.95 will be applied to all utility payments made online or over the phone through Paymentus. However, there are ways to pay your utility bill that do not incur the fee.

Fee Applied

The convenience fee will be applied to payments made online or over the phone using these methods:

City of St. Charles Recognized for Hiring Veterans

HIRE Vets Gold Medallion
U.S. Department of Labor Awards City with HIRE Vets Gold Medallion Award

For the fifth consecutive year, the U.S. Department of Labor has presented the City of St. Charles with the HIRE Vets Gold Medallion Award. The award recognizes the City for employing military veterans, and is part of the Honoring Investments in Recruiting and Employing American Military Veterans Act of 2017 (HIRE Vets Act).

99% of Residents Surveyed Say St. Charles is an Excellent or Good Place to Live

99% of residents surveyed feel St. Charles is an Excellent or Good place to live. The results of the 2020 St. Charles Resident Survey were presented at the Sept. 8, 2020 Government Operations Committee Meeting. In general, survey respondents feel St. Charles is safe, clean and well maintained. Residents also valued the services they receive for the taxes they pay.

Portions of 1st St & Walnut Ave Closed

Additional Outdoor Dining Space in Downtown St. Charles

A portion of 1st Street in downtown St. Charles closed to vehicle traffic to accommodate additional outdoor public seating. Access to the 1st Street parking structures remains. The existing plaza west of 1st Street accommodates outdoor dining for restaurants along the plaza. A portion of Walnut Avenue also is closed to accommodate outdoor dining for Flagship on the Fox restaurant. The St. Charles City Council approved a Temporary Outdoor Dining program to allow expanded outdoor dining for restaurants and bars in St.

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