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St. Charles Connect: A Convenient Way to Get in Touch with the City

St. Charles Connect is an easy, convenient way to get in touch with us to let us know if you have an issue we can resolve, such as a downed tree or pot hole, or to ask us questions. 

Don’t Use to It Report an Emergency
St. Charles Connect is not for reporting an emergency. For urgent situations, call 911. 

It also should not be used to report any time-sensitive issues. It is only staffed during regular business hours.

City of St. Charles Offers Easy Ways to Report Electric and Streetlight Issues

The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.

24/7 Electric Outage Hotline

Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.

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