St. Charles Mayor Lora Vitek today announced she is revisiting the review process for concepts submitted to redevelop the former St. Charles Police Station site at 211 N. Riverside Avenue.
The City of St. Charles is developing a Bicycle and Pedestrian Plan that will produce recommendations to improve walkability and cycling around St. Charles. The Plan will incorporate feedback from the community and key stakeholders, as well as members of the general public.
Our June news is out with an update on the 1st Street Plaza Project; special hours for in-person payments at our Utility Billing Office, public safety annual reports and more. Read it here.
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In accordance with the 2019 Utility Rate Study, new annual rates for City of St. Charles utility customers are in effect and are reflected on utility bills issued in June.
City utility bills include monthly electric and water meter readings and include usage charges for all three utilities—electric, water, and sewer.
Beginning July 1, 2022, refuse collection fees from Lakeshore Recycling Systems will change for City of St. Charles residents. All stickers previously purchased prior to July 1 are still valid, so residents can use their current supply.
For 2022 rates for stickers and containers, click here to visit our Refuse Services page.
The City of St. Charles is performing an inventory of water service lines to identify lines made with lead, as required by the Illinois Lead Service Line Replacement & Notification Act. The water service line is the smaller pipe that delivers water from the City water main to homes or businesses. To collect information for the inventory, the City is sending water customers an online survey to complete, which includes instructions on how to identify their water service line material.
Beginning May 1, 2022, the City stopped covering the Paymentus transaction fees for online utility bill payments. A convenience fee of $3.95 will be applied to all utility payments made online or over the phone through Paymentus. However, there are ways to pay your utility bill that do not incur the fee.
Fee Applied
The convenience fee will be applied to payments made online or over the phone using these methods:
For the fifth consecutive year, the U.S. Department of Labor has presented the City of St. Charles with the HIRE Vets Gold Medallion Award. The award recognizes the City for employing military veterans, and is part of the Honoring Investments in Recruiting and Employing American Military Veterans Act of 2017 (HIRE Vets Act).
99% of residents surveyed feel St. Charles is an Excellent or Good place to live. The results of the 2020 St. Charles Resident Survey were presented at the Sept. 8, 2020 Government Operations Committee Meeting. In general, survey respondents feel St. Charles is safe, clean and well maintained. Residents also valued the services they receive for the taxes they pay.
There are several easy ways to pay your utility bill:
