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City’s Portion is about 10% of Your Tax Bill

City of St. Charles Electric Utility customers report an electric outage 24/7 to the above hotline. Please note: Call the outage hotline not the main City number or Public Works Department to report an outage. More information, including details for registering a phone number to receive updates is at www.stcharlesil.gov/power-outages

The St. Charles Utility Billing office has received reports from residents of scammers posing as representatives of the City. The scam caller ID number has been falsely displaying as the City's main 630.377.4400 number.

The callers have left voicemails which are incomplete, stating "electric bill is overdue, here's your reference number. You need to call immediately." 

MetroNet, a Midwest fiber optic service provider, delivering high-speed gigabit Internet, high-definition television and phone service recently announced expansion into St. Charles, Illinois. MetroNet serves more than 30 communities in Indiana and Illinois.

MetroNet currently is installing/constructing their fiber network. Some frequently asked questions about the network construction phase:

Does MetroNet have the proper permits for the construction they are about to perform?

The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.

24/7 Electric Outage Hotline

Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.

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The city of St. Charles and the St. Charles Police Department have received multiple calls in the last few days from residents who stated they were contacted by somebody purporting to be from the Internal Revenue Service. 

The callers stated that residents owe the government money, and they needed to comply or they would be arrested, perhaps within the hour. Be aware that this is a scam, and has been prevalent for some time. The scam involves scare tactics typically directed toward senior citizens.