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The City of St. Charles remains open and will continue to serve the citizens of St. Charles with essential services related to public health, safety, and welfare. However, in accordance with the Governor’s Stay at Home Order to help slow the spread of COVID-19, the City is operating at reduced staffing levels. This means some non-essential services will be suspended temporarily.

Contacting the City of St. Charles

City buildings are closed to the public. However, residents may still contact the City.

The St. Charles Police Department remains operational 24/7 during this difficult time.  We encourage you to call us if you need us.  If you need assistance call 911.  In order to help reduce the spread of COVID-19 and in accordance with the Stay At Home Order, we have instituted some temporary measures:

Depending on the nature of your call an officer may take your report over the phone rather than in person.

If you make a report with an officer at your home, the officer will likely request to speak with you outside rather than entering your home.

Starting Monday morning 3/23/20, Lakeshore Recycling Systems has suspended the pickup of all bulk items. This means no collection of bulk items like mattresses, furniture, appliances and other large items. This will include large items that don't fit in a bag, can or cart. For more information contact Lakeshore Recycling Systems at 630.581.8650 or email StCharles@LRSrecycles.com

Illinois Governor JB Pritzker today announced a statewide “Stay-at-Home” order, effective March 21, 2020, at 5 p.m. through the end of April 7, 2020. This action is meant to slow the spread of the coronavirus (COVID-19) to keep Illinois citizens safe and to avoid overtaxing the healthcare system. Read the Governor’s Order here.

What does the Stay-at-Home order mean?

Today, Mayor Raymond P. Rogina, who also serves as St. Charles Liquor Control Commissioner, executed two emergency orders in an effort to support St. Charles restaurants and pubs during the ongoing COVID-19 crisis. On March 16, Governor J.B. Pritzker mandated restaurants and bars close for onsite consumption through March 30 to help slow the spread of COVID-19.

The following guidelines from the Illinois Liquor Control Commission were issued March 19, 2020.

As result of the recent COVID-19 pandemic and the anticipated future impacts of this world crisis, the St. Charles City Council, in an emergency meeting held March 18, 2020, officially declared a local state of emergency and granted emergency authority to Mayor Raymond P. Rogina.

The St. Charles City Council ​has called an emergency meeting for March 18, 2020, at 7 p.m. in City Council Chambers, 2 E. Main Street. Click here to see agenda for details.

Outdoor Dining Reopened in St. Charles. Click here for details.   

Gov. Pritzker announced an end to the Stay-at-Home Order May 29, 2020.

On May 28, 2020, our area moved into Phase 3 of the State of Illinois Restore Illinois Plan. Access the guidelines here. 

More information, including resource toolkits, are available for these industries: