The City of St. Charles is committed to providing a continuous supply of safe, reliable and economical water to its customers. Every year the City of St. Charles Water Division distributes a report that summarizes the quality of the City’s drinking water. We are pleased to report again this year that your tap water met all Environmental Protection Agency (EPA) drinking water health standards.
The St. Charles Utility Billing office has received reports from residents of scammers posing as representatives of the City. The scam caller ID number has been falsely displaying as the City's main 630.377.4400 number.
The callers have left voicemails which are incomplete, stating "electric bill is overdue, here's your reference number. You need to call immediately."
Residents and visitors to St. Charles have a new source for information on local events happening around the community. The City of St. Charles, Downtown St. Charles Partnership, Greater St. Charles Convention & Visitors Bureau and St. Charles Chamber of Commerce have launched a joint hotline detailing events happening in St. Charles.
Call 630.443.3959 any time to hear a recorded message about current events. The recordings are organized and updated by season. Information about Holiday Homecoming and upcoming Restaurant Week currently are featured.
MetroNet, a Midwest fiber optic service provider, delivering high-speed gigabit Internet, high-definition television and phone service recently announced expansion into St. Charles, Illinois. MetroNet serves more than 30 communities in Indiana and Illinois.
MetroNet currently is installing/constructing their fiber network. Some frequently asked questions about the network construction phase:
Does MetroNet have the proper permits for the construction they are about to perform?
The City has 1,500 free parking spaces in downtown St. Charles. They are all within walking distance of a wide range of shops, restaurants, and entertainment venues. Get information on all available parking in the City, overnight parking regulations and more on our parking web page. There you can access a downtown parking map.
The City of St. Charles has several options available to residents for easy reporting of electric and streetlight outages.
24/7 Electric Outage Hotline
Registered utility customers can report electric outages 24 hours a day to the City’s Electric Outage hotline. Registered phone numbers are linked to your City utility account so the outage location can immediately be identified when you call to report an issue.
The Police Department has had an increase in complaints of phony handyman services soliciting home restoration projects or insect removal. Please know that both charitable and commercial solicitors must register with the City before they can go door-to-door. In addition, commercial solicitors must display a photo identification card issued by the Police Department that lists the business name, solicitor’s name and date the permit expires; complete a fingerprint background check; and register each person who will be soliciting within city limits.
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