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Police Social Worker

The St. Charles Police Department partners with A.I.D. (Association for Individual Development) for an on-site, full-time Social Worker to aid in services provided free of charge to City of St. Charles residents.

A police social worker is a liaison to the police department, the community, and the various social service agencies that serve our residents. The police social worker does not provide long-term counseling, but rather assesses quality of life issues brought to the attention of the police department, attempts to stabilize those issues, and provides the proper referrals and follow-up necessary to bring the situation at hand to a successful conclusion, or at least to a manageable situation moving forward. 

Services are not limited to victims of crime or trauma. Examples of issues/situations in which a police social worker would be utilized include: 

  •  Mental health issues 
  • Chemical and/or substance abuse 
  • Victim advocacy 
  • Neighbor mediation/conflict resolution 
  • Hoarding 
  • Elderly services 
  • Youth services 
  • Domestic Violence/Orders of Protection
  • Bereavement services
  • Support groups
  • Counseling
  • City liaison with area social service agencies
  • Violent Crime Victim Assistance (VCVA)
    • Safety planning, emergency shelter, obtaining orders of protection, court advocacy

Referrals for the department’s social worker can be placed by law enforcement, the fire department, community development personnel, and self-referral. If services are needed outside of regular business hours, please contact the 24-hour A.I.D. hotline at 630.966.9393.

If you are experiencing a crisis and need immediate attention, please call the 24-hour A.I.D. hotline at 630.966.9393.

For more information on A.I.D. and the services they provide, please visit their website at

updated Aug 17, 2023

Police Department

Phone (630) 377-4435
Monday - Friday 24 hrs.
Saturday & Sunday 8 a.m. to midnight
Fax (630) 377-1078
Monday - Friday 8 a.m. - 4:30 p.m.
If you need a police response outside of the hours listed above, call 911.
Emergency/After Hours
1515 W. Main Street
St. Charles, IL 60174