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Business Retention Survey

The Business Retention Survey has been conducted approximately every two years since 1998 to identify and manage economic development issues and to assist the City in formulating pro-business policies. By better understanding issues that are important to business owners and operators, St. Charles can maintain its reputation as a good place to do business. The survey seeks to understand two things: the opinions of local business owners and operators about their experiences while doing business in the City; and upcoming plans for facilities, whether to expand, re-locate, or to remain at the current location.

The survey was conducted in January 2009, as a reflection of the 2008 business year. For the first time, this survey was distributed via e-mail to local businesses. The response rate was 26%, the highest response rate for the survey since 2000. In 2006, a 20% response rate was achieved, compared to 20% in 2004, 24% in 2002, and 41% in 2000.

Results Summary


St. Charles as a place to do business:
  1998 2000 2002 2004 2006 2008 2010 2012
Excellent 26.8% 36.6% 42.7% 28.4% 32.3% 27.9% 24.4% 34.0%
Good 53.6% 50.9% 50.0% 60.0% 47.6% 43.3% 52.7% 42.0%
Fair 14.3% 8.0% 4.9% 8.4% 11.1% 13.9% 18.3% 20.0%
Poor 3.6% 1.8% 0.0% 0.0% 2.8% 3.4% 4.6% 2.7%
Very Poor 1.8% 0.0% 0.0% 1.1% 2.1% 1.0% 0.0% 1.3%
No Response 0.0% 2.7% 2.4% 2.1% 4.2% 10.6% 12.2% 0.6%

The responsiveness of St. Charles city employees:

Rating criteria remained the same from 2000 to 2002, making the 2002 survey results comparable to the 2000 survey results. Rating criteria and percentages for each are shown as follows:

The responsiveness of St. Charles city employees
  1998   2000 2002 2004 2006 2008 2010 2012
Completely Responsive 16.1% Very Responsive 19.6% 28.0% 11.6% 20.8% 25.0% 15.6% 24.2%
Very Responsive 33.9% Responsive 33.0% 39.0% 49.5% 33.7% 20.2% 34.7% 32.2%
Adequately Responsive 26.8% Average 23.2% 14.6% 10.5% 18.8% 18.8% 19.0% 24.2%
Not Very Responsive 8.9% Unresponsive 2.7% 0.0% 1.1% 2.4% 3.4% 4.1% 3.4%
Unresponsive 1.8% Very Unresponsive 0.9% 0.0% 2.1% 2.1% 1.4% 0.0% 0.0%
Don't Know 8.9% Not Sure/No Opinion 18.8% 18.3% 21.1% 17.4% 20.2% 14.3% 16.1%
No Response 3.6% No Response 1.8% 0.0% 4.2% 4.9% 11.1% 12.2% 0.7%
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updated Dec 04, 2018