Does the online payment site use third-party cookies?
Yes, the Paymentus payment site requires third-party cookies be enabled for their site. When cookies are disabled you are unable to make payments or access bill information online, and you will see a message that you must have third-party cookies enabled in your web browser.
How often is my utility account balance updated on the Paymentus site?
Account balances are updated once per day. Payments made before noon will be reflected on the Paymentus site within 24 hours. Payments made after noon will be reflected within 48 hours.
Whom do I contact if I have a question about the Paymentus Customer Portal, the One Time Payment page, or an issue with the payment transaction?
Contact Paymentus Customer Care at email@example.com or via Phone Support at 1-800-420-1663.
I’m moving within St. Charles and I already have a Paymentus profile to pay my utility bill. Do I have to set up a new profile?
One of the additional benefits of the Paymentus service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your Paymentus profile.
I already have an online utility payment account in the current system. Do I have to set up a new profile with Paymentus?
For security reasons, your current online profile cannot be transferred to the new system. You must set up a new online profile with Paymentus to take advantage of all of the additional benefits of the Paymentus system
I just moved into a home in St. Charles. What do I need to create my profile with Paymentus for online bill pay?
As a first-time bill payer, you can set up online payments after your receive your first paper bill in the mail. Once you receive your first bill, you will be able to create your profile with Paymentus for online payment.
*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
How can I review my utility usage?
You can view your utility usage when you log in to your online profile with Paymentus and view a copy of the paper bill.