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Paymentus is the City of St. Charles’ trusted partner for online utility payments. Use of the Paymentus site is subject to Paymentus website condition of use and Paymentus Privacy Policy and website condition of use.

Does the online payment site use third-party cookies?

Yes, the Paymentus payment site requires third-party cookies be enabled for their site. When cookies are disabled you are unable to make payments or access bill information online, and you will see a message that you must have third-party cookies enabled in your web browser.

 See the Paymentus Privacy Policy for more information about their use of third-party cookies. 

I’m moving within St. Charles and I already have a Paymentus profile to pay my utility bill. Do I have to set up a new profile?

One of the additional benefits of the Paymentus service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your Paymentus profile.