Paymentus is the City of St. Charles’ trusted partner for online utility payments. Use of the Paymentus site is subject to Paymentus website condition of use and Paymentus Privacy Policy and website condition of use.
Customers can pay up to $5,000 per transaction using the Paymentus payment portal.
Yes, the Paymentus payment site requires third-party cookies be enabled for their site. When cookies are disabled you are unable to make payments or access bill information online, and you will see a message that you must have third-party cookies enabled in your web browser.
See the Paymentus Privacy Policy for more information about their use of third-party cookies.
Account balances are updated once per day. Payments made before noon will be reflected on the Paymentus site within 24 hours. Payments made after noon will be reflected within 48 hours.
Contact Paymentus Customer Care at customercare@paymentus.com or via Phone Support at 1-800-420-1663.
One of the additional benefits of the Paymentus service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your Paymentus profile.
For security reasons, your current online profile cannot be transferred to the new system. You must set up a new online profile with Paymentus to take advantage of all of the additional benefits of the Paymentus system
As a first-time bill payer, you can set up online payments after your receive your first paper bill in the mail. Once you receive your first bill, you will be able to create your profile with Paymentus for online payment.
*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.
You can view your utility usage when you log in to your online profile with Paymentus and view a copy of the paper bill.
