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Paymentus is the City of St. Charles’ trusted partner for online utility payments. Use of the Paymentus site is subject to Paymentus website condition of use and Paymentus Privacy Policy and website condition of use.

I’m moving within St. Charles and I already have a Paymentus profile to pay my utility bill. Do I have to set up a new profile?

One of the additional benefits of the Paymentus service is the ability to add multiple accounts using the same profile. When you receive your new account number for the new address, simply add the new account to your Paymentus profile.

I just moved into a home in St. Charles. What do I need to create my profile with Paymentus for online bill pay?

As a first-time bill payer, you can set up online payments after your receive your first paper bill in the mail. Once you receive your first bill, you will be able to create your profile with Paymentus for online payment.

*Please note* ALL payments done using our payment processor PAYMENTUS will be charged a $3.95 fee per transaction.