The City of St. Charles is performing an inventory of water service lines to identify lines made with lead, as required by the Illinois Lead Service Line Replacement & Notification Act. The water service line is the smaller pipe that delivers water from the City water main to homes or businesses. To collect information for the inventory, the City is sending water customers an online survey to complete, which includes instructions on how to identify their water service line material.
Water and Sewer
What is a Water Emergency?
A water emergency is any event that disrupts the normal supply of clean water to your home. Water emergencies can be caused by natural disasters or other emergencies that affect the water system:
You may notice rusty-colored water when a water main breaks, hydrants are flushed, or other work has been done in the area. This can make the water temporarily appear rust-colored because the iron and other mineral deposits in the water mains get stirred up. There is no health hazard associated with discolored water. Water is safe to use and consume during hydrant flushing, however it may stain laundry.
Simply turn on the cold water tap until the water runs clear.
As part of the regular maintenance to the City’s water distribution system, the Public Works Water Division performs seasonal hydrant flushing. By simply flushing hydrants to allow water to flow rapidly through them [in a controlled manner], water quality is improved and mineral build-up in the water mains is minimized.