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Water and Sewer

Did You See Your Annual Water Quality Report?

The City of St. Charles is committed to providing a continuous supply of safe, reliable and economical water to its customers. Every year the City of St. Charles Water Division distributes a report that summarizes the quality of the City’s drinking water. We are pleased to report again this year that your tap water met all Environmental Protection Agency (EPA) drinking water health standards. The water is tested in accordance with strict EPA regulations, so you can be assured your drinking water is safe and meets or exceeds all water quality standards as listed in the Safe Drinking Act.

Water Emergencies

What is a Water Emergency?

A water emergency is any event that disrupts the normal supply of clean water to your home. Water emergencies can be caused by natural disasters or other emergencies that affect the water system:

Rusty Water

You may notice rusty-colored water when a water main breaks or other work has been done in the area. If so, simply turn on the cold water tap until the water runs clear.

Remember rust-colored water is safe, but it may stain laundry. If this happens, keep clothes wet and treat them with stain remover.

The City offers a stain removal product at no cost to residents at the following locations:

Hydrant Flushing Schedule

As part of the regular maintenance to the City’s water distribution system, the Public Works Water Division performs seasonal hydrant flushing.  By simply flushing hydrants to allow water to flow rapidly through them [in a controlled manner], water quality is improved and mineral build-up in the water mains is minimized. Hydrant flushing also ensures that hydrants are ready for emergency use.