Utility Payments & Deposit
Payment for utility bills can be made by automatic payment, mail, or at one of the four city drop boxes, or inside the Municipal Building at the Utility Billing Office. Drop boxes can be found at the following locations:
If utility service has been discontinued and you feel this was in error, call the Utility Billing Office at 630/377-4426 between 8 a.m. and 4:30 p.m. Monday through Friday.
Come spring and summer, the City can expect heavy rain storms and the potential for flooding to accompany those heavy rains. In order to assist citizens that experience flooding due to significant rain events, the City will provide sand and sand bags at our Public Work Facility when a significant rain event is expected.
Find information on seasonal services, such as brush collection, leaf collection, spring cleanup, snow removal, holiday tree pickup and more.
Brush Pick-Up Schedule - 2020
The Brush Pick Up program includes the months of April, May, June, July, August, September, October and November. Only residents that pay an additional monthly fee on their utility bill are eligible. Review your City utility bill to see if this fee is included, check My Neighborhood or call Utility Billing at (630) 377-4426 for verification.
Utility services provided by the City of St. Charles include electric, water, sewer, and refuse.
The City also offers a Renewable Generation Energy Purchase (RGEP) program for City electric customers.
To start, stop or transfer existing utility services, residential and business customers must call or visit the Utility Billing office at least one business day before the scheduled date and request service be transferred into their name.