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City Services

City Services

Start, Stop or Transfer Utility Services

Utility services provided by the City of St. Charles include electric, water, sewer, and refuse.

The City also offers a Renewable Generation Energy Purchase (RGEP) program for City electric customers.

To start, stop or transfer existing utility services, residential and business customers must call or visit the Utility Billing office at least one business day before the scheduled date and request service be transferred into their name.

Leaf Collection Program


2019 Leaf Collection Program

UPDATE - 12/06/19

The City’s contractor, Kramer Tree Specialists, has completed the third and FINAL leaf collection cycle on both the east and west sides of the City.    

Lakeshore Recycling Systems will provide free bagged leaf collection in the month of December, through December 24 for any remaining leaves on your regular refuse collection day.  

 

Hydrant Flushing Schedule

As part of the regular maintenance to the City’s water distribution system, the Public Works Water Division performs seasonal hydrant flushing.  By simply flushing hydrants to allow water to flow rapidly through them [in a controlled manner], water quality is improved and mineral build-up in the water mains is minimized. Hydrant flushing also ensures that hydrants are ready for emergency use.

Water and Sewer

Water, Wastewater and Sewer Services

Water

The City of St. Charles’ Water Division is responsible for providing safe water to the 35,000 customers we serve. With 8 full-time employees, the Water Division maintains seven water supply wells, six storage reservoirs, 200 miles of water main, over 3,000 valves, and 2900 fire hydrants and 12,337 domestic service connections and meters. The water supply is chlorinated and fluoridated as required by State and federal Regulations.

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