Anytime you turn on a faucet in your home, run the dishwasher or flush a toilet, that water runs out of your sanitary sewer line and into the City sewer. If your sanitary sewer line gets clogged, all of your drains and toilets will get backed up too. Avoid unpleasant and potentially expensive plumbing problems by preventing clogs in your sewer line.
The City has begun a project to rehabilitate its sanitary sewers. This project aims to eliminate groundwater infiltration into sanitary sewers, which will help minimize sewer backups. It is a multi-year program designed to reinvest, rehabilitate and renew the sewer system.
Winter Water & Sewer Tips
Winter brings with it extreme cold temperatures and with low temperatures come frozen pipes.
Each winter the St. Charles Water Division answers dozens of calls for frozen pipes. These calls range from simply no water, to commercial fire services that have burst and are leaking upwards of 2000 gallons per minute. Although it does happen rarely, virtually none of these calls are due to the City's pipes being frozen.
That being said, here are some simple steps you can take to avoid this happening on your premises.
Autumn Water & Sewer Tips
Prevent Flooding - Homeowners can help themselves and avoid messy problems by remembering to take some simple steps to help prevent flooding.
Spring Water & Sewer Tips
- Help Our Watershed - The City's storm sewer collection system consists of over 163 miles of piping and 8,500 structures and inlets. Water and materials that enter the storm sewer are released directly into a local stream, river or pond. Cleaning and maintaining this system is vital to the ecological health of these waterways. Everyone can help by ensuring that only storm water runs through our storm sewer system. Never put chemicals or other materials into a storm drain.
Water, Wastewater and Sewer Services
The City of St. Charles’ Water Division is responsible for providing safe water to the 35,000 customers we serve. With 8 full-time employees, the Water Division maintains seven water supply wells, six storage reservoirs, 200 miles of water main, over 3,000 valves, and 2900 fire hydrants and 12,337 domestic service connections and meters. The water supply is chlorinated and fluoridated as required by State and federal Regulations.