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Departments

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Building and Code Enforcement

Division of Community & Economic Development

Building & Code Enforcement is responsible for:

  • Building permitting and inspections of construction activity within St. Charles.
  • Enforcement of property maintenance, building & life safety, and zoning codes.
  • Administration of permits for businesses, such as Outdoor Sales and Outdoor Dining.
  • Staff support for the Building Board of Review and Administrative Ajudication hearings.
(630) 377-4406

(630) 377-4406

General info: bceadm@stcharlesil.gov

Code Enforcement Service Requests: St. Charles Connect

City Administration

Heather M. McGuire

 

(630) 377-4422

City Administrator’s Office
2 E. Main Street
St. Charles, IL 60174
cao@stcharlesil.gov
(630) 377-4422

Community & Economic Development

Community Development oversees long-range planning of the community, administration of zoning and subdivision codes, development review and approval processes, building permitting and inspections, stormwater management permitting, and property code enforcement. The department's mission is to preserve and enhance community character and natural resources, while improving the community; enhancing quality of life; and responding to community needs through orderly planning and regulation of development within St. Charles. 

 

(630) 377-4443

2 E. Main St
St Charles, IL 60174

General Information
(630) 377-4443
cd@stcharlesil.gov

Criminal Investigations Division

Division of Police Department

The Criminal Investigations Division includes multiple units that complement not only each other, but also serve to complement, assist, and support the Patrol Division of the Department. The units within the Division include the following:

  • Investigations Commander
  • Detective Sergeant
  • General Assignment Detectives
  • School Resource Officer/Juvenile Detectives at all of the Middle and High Schools
  • Detective assigned to the North Central Narcotics Task Force
  • Inventory/Evidence/Property Custodian
  • Administrative Assistant.

     

Development Engineering

Division of Community & Economic Development

Development Engineering is responsible for:

  • Providing professional engineering services during planning, design and construction for development within St. Charles.
  • Administration of the stormwater management ordinance and the City’s land development & engineering regulations.
  • Coordination with the City’s Public Works Department regarding private development.
  • Administration of right–of–way permits.

E- Request

(630) 377-4443

(630) 377-4443

cd@stcharlesil.gov

Economic Development

Division of Community & Economic Development

It is our mission to create a business-friendly environment so that existing businesses will choose to remain and new businesses will locate to St. Charles, thereby creating a variety of goods and services for residents and businesses and ensuring the City maintains a balanced tax base that creates sufficient revenue to provide for City services.

(630) 377-4443

cd@stcharlesil.gov

Electric Utility

Division of Public Works

About the Electric Utility

The St. Charles Municipal Electric Utility began in 1892, when the City Council unanimously approved a payment to Phillip Harvey of $520 for preliminary work on a lighting plant that would establish a City electric utility with capacity to power 1,500 incandescent lights. Soon after, the entire male population of St. Charles (272) voted by a 2/3 majority to approve the plan and invest $20,000 in the building and steam generator.

electric@stcharlesil.gov
(630) 377-4407

Electric Outages
24 Hours - (866) 444-0016

Emergency Management Agency

Division of Fire Department

St. Charles EMA The mission of the St.

(630) 762-7091

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174

Environmental Services Division

Division of Public Works

The Environmental Services Division is responsible for maintaining, operating and administering the public water supply, wastewater treatment, sanitary sewer, and the collection and disposal of solid waste (including recycling). This division falls under the direction of the Environmental Services Manager.

Water, Wastewater and Sewer Services

Water

Finance

City of St. Charles Tax Facts

Real Estate Tax Information

  • The City's Portion of Property Taxes:  Approximately 10.3% of the total property tax bill.

  • For example, in 2023, a resident in a $300,000 home pays about $775 in property taxes to the City to help pay for critical services such as police, fire and public works.

  • City Property Tax Rate: $0.824488. The rate reflects the 2023 levy year payable in 2024.

(630) 762-7002

2 E. Main Street
St. Charles, IL 60174
(630) 762-7002
finance@stcharlesil.gov

Accounts Payable 
Invoices and Statements

Fire Department

(630) 377-4458

Non-emergency/Administration: 630-377-4458

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174

Fire Prevention Bureau

Division of Fire Department

The Fire Prevention Bureau is responsible for the reviewing of plans and issuing of permits for various fire related activities.

(630) 377-4458

Fire Safety Public Education

Division of Fire Department

In keeping with long standing fire service tradition, the Saint Charles Fire Department holds a high regard for engaging, equipping, and teaching the public. Every member of the department participates in public education.

The public education team members are responsible for developing and implementing programs as well as teaching. We offer programs and classes such as elementary school assemblies, the Vial of Life program, CPR certification, and fire extinguisher training. For a full list of educational offerings and how to participate, please visit the public education link.

(630) 377-4458

Geographic Information Systems Division

Division of Information Systems

The City created the GIS division in 2004 to manage geographic information and operate as a centralized unit in the Information Systems Department. This governance model enables a uniform implementation of GIS services and applications. The benefits gained include coordinated data acquisition/maintenance efforts, focused training and employee development, deployment of applications that serve multiple needs, and clear oversight of operational expenses.

(630) 762-7076

2 E. Main Street
St. Charles, IL 60174

Human Resources

Our Mission

Develop cost-effective, efficient and pro-active strategies to attract and retain the highest-quality employees by: providing competitive compensation and benefits; fostering career development and learning; and creating a healthy work environment.

(630) 377-4446

2 E. Main Street
St. Charles, IL 60174

General Information
hr@stcharlesil.gov
(630) 377-4446

Information Systems

It is the mission of the Information Systems Department to provide leadership in the management and distribution of information by working in partnership with other departments and other entities to utilize technology to further the City’s goals.

(630) 377-4400

2 E. Main Street
St. Charles, IL 60174

Mayor

Mayor Lora Vitek

 

Mayor Lora Vitek is the Executive Director of Delta Dental of Illinois Foundation.

(630) 377-4445

2 E. Main Street
St. Charles, IL 60174
(630) 377-4445

Planning

Division of Community & Economic Development

Planning is responsible for:

(630) 377-4443

(630) 377-4443

cd@stcharlesil.gov

Police Department

St. Charles PoliceSt. Charles Police Star

Our Mission: We protect and serve our community with respect and a commitment to excellence.

Our Vision: Through the endless pursuit of excellence, the St. Charles Police Department shall remain a leader in the Fox Valley and Tri-Cities of both Kane and DuPage Counties.

Value Statement: The St. Charles Police Department and its employees value SERVICE, COURAGE, PROFESSIONALISM, and DEDICATION in serving our community. Each department member shall serve the citizens of St. Charles using the tenets of S.C.P.D. as our guiding principles; allowing all of us to “Make a Difference” each and every day we serve.  

(630) 377-4435
Non-Emergency/Records
Phone (630) 377-4435
Monday - Friday 7 a.m. - 2 a.m.
Saturday & Sunday 10 a.m. to 6 p.m. 
 
police@stcharlesil.gov
Fax (630) 377-1078
 
 
If you need a police response outside of the hours listed above, call 911.
 
Emergency/After Hours
911
 
Address
1515 W. Main Street
St. Charles, IL 60174

Police Records Division

Division of Police Department

The Police Records Division is part of the Administrative Section of the Police Department and provides support service to the Department, the community, and other agencies.

(630) 377-4435

Non-Emergency/Records
Phone (630) 377-4435
Monday - Friday 7 a.m. - 2 a.m.
Saturday & Sunday 10 a.m. to 6 p.m.

police@stcharlesil.gov
Fax (630) 377-1078

If you need a police response outside of these hours, call 911.

Emergency/After Hours
911

Address
1515 W. Main Street St. Charles, IL 60174

Public Services Division

Division of Public Works

The Public Services Division of Public Works consists of full- and part-time employees in Streets, Stormwater Sewer, Facilities and Fleet Service Areas. This division falls under the direction of the Public Services Manager, AJ Reineking.

Public Works

The City of St. Charles' Public Works Department oversees a number of important functions that impact everyday life such as road construction, snow removal, electricity and water.  We are committed to ensuring that our customers receive quality services that are reliable, prompt and personalized at any hour of the day or night.  Please stop in and visit us at 1405 S. 7th Avenue, St. Charles, IL 60174.  Our main phone number is (630) 377-4405 and our fax is (630) 513-7442.  The general email is pw@stcharlesil.gov.

Public Works Engineering Division

Division of Public Works

Public Works Engineering Division The Public Works Engineering Division is responsible for providing engineering services for the City related to streets, sewers, water, traffic and stormwater management in relation to pollutant discharge reduction.  Engineering Division staff plan, manage, design and oversee construction in relation to the City's capital improvement budget, as well as a variety of additional technical and professional services.

Stormwater and Floodplain Management

Records Management Division

Division of Information Systems

It is the mission of the Records Management Department to organize and manage the City’s records, comply with the State of Illinois Local Records Commission retention requirements for records, and respond to Freedom of Information Act requests within the guidelines set by the Office of the State of Illinois Attorney General. 

(630) 377-4400

2 E. Main Street
St. Charles, IL 60174

Special Services Division

Division of Police Department

This Special Services Division oversees several key sections of the Police Department, including: Traffic Safety, Special Events, and Crime Prevention.  

Special Teams

Division of Fire Department

Fire Department Special Teams work with specialized investigation and rescue situations, such as hazardous materials response, technical rescue, water rescue, and investigations.

(630) 377-4458

Utility Billing Division

Division of Finance

The Utility Billing Division collects and processes utility payments from residents and businesses for utilities provided by the City of St. Charles, including electric, water and sewer. This is also the place to go to set up a new utility account, transfer service, register to vote, purchase refuse bags or tags, replace recycling bins, and absentee vote. Their knowledgeable, friendly staff are ready to help with any utility needs.

2 E. Main St.
St. Charles, IL 60174
(630) 377-4426
utilitybilling@stcharlesil.gov