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Departments

Building & Code Enforcement is responsible for:

(630) 377-4406

(630) 377-4406

General info: bceadm@stcharlesil.gov

The mission of the City Administration Office is to provide leadership and support to citizens, city departments, the Mayor and City Council by assessing their needs, providing direction, coordinating activities, and articulating and channeling information in a manner that is customer friendly and will most effectively provide guidance for decision-making.

(630) 377-4422

City Administrator’s Office
2 E. Main Street
St. Charles, IL 60174
cao@stcharlesil.gov
(630) 377-4422

Our Mission: The Community & Economic Development Department‘s mission is preserving our heritage, community character and natural resources, while building a better community; enhancing quality of life; and responding to community needs  through orderly planning and regulation of development within St. Charles. We strive to provide reliable and efficient services to our customers.

(630) 377-4443

2 E. Main St
St Charles, IL 60174

General Information
(630) 377-4443
cd@stcharlesil.gov

Division of Police Department

The Criminal Investigations Division includes multiple units that complement not only each other, but also serve to complement, assist, and support the Patrol Division of the Department. The units within the Division include the following:

  • Detective Commander
  • General Assignment Detectives
  • School Resource Officer/Juvenile Detectives
  • Detective assigned to the North Central Narcotics Task Force
  • Inventory/Evidence/Property Custodian
  • Administrative Assistant.

Development Engineering is primarily responsible for:

  • Providing professional engineering services during planning, design and construction for development within St. Charles.
     
  • Administration of the stormwater management ordinance and the City’s land development & engineering regulations.
     
  • Coordination with the City’s Public Works Department regarding private development.
     
  • Administration of right–of–way permits.
(630) 377-4443

(630) 377-4443

cd@stcharlesil.gov

Economic Development

It is our mission to create a business-friendly environment so that existing businesses will choose to remain and new businesses will locate to St. Charles, thereby creating a variety of goods and services for residents and businesses and ensuring the City maintains a balanced tax base that creates sufficient revenue to provide for City services.

(630) 377-4443

cd@stcharlesil.gov

Division of Public Works

About the Electric Utility

The St. Charles Municipal Electric Utility began in 1892, when the City Council unanimously approved a payment to Phillip Harvey of $520 for preliminary work on a lighting plant that would establish a City electric utility with capacity to power 1,500 incandescent lights. Soon after, the entire male population of St. Charles (272) voted by a 2/3 majority to approve the plan and invest $20,000 in the building and steam generator.

electric@stcharlesil.gov
(630) 377-4407

Electric Outages
24 Hours - (866) 444-0016

Division of Fire Department
(630) 762-7091

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174

Division of Public Works

The Environmental Services Division is responsible for maintaining, operating and administering the public water supply, wastewater treatment, sanitary sewer, and the collection and disposal of solid waste (including recycling). This division falls under the direction of the Environmental Services Manager.

Public Works Field Office
pw@stcharlesil.gov
(630) 377-4405

City of St. Charles Tax Facts

Real Estate Tax Information

  • The City's Portion of Property Taxes:  Approximately 10% of the total property tax bill

    • For example, in 2017, a resident in a $300K home paid $846.00 for a full year of city services.  The property tax bill for a property is calculated by taking the property's Equalized Assessed Valuation (EAV) multiplied by the property's total property tax rate. EAV approximates 1/3 of a property's market value.

(630) 377-4914

2 E. Main Street
St. Charles, IL 60174
(630) 377-4914
finance@stcharlesil.gov

Accounts Payable 
Invoices and Statements
(630) 377-4458

Non-emergency/Administration: 630-377-4458

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174

Division of Fire Department

The Fire Prevention Bureau is responsible for the reviewing of plans and issuing of permits for various fire related activities.

(630) 377-4458
Division of Fire Department

In keeping with long standing fire service tradition, the Saint Charles Fire Department holds a high regard for engaging, equipping, and teaching the public. Every member of the department participates in public education.

The public education team members are responsible for developing and implementing programs as well as teaching. We offer programs and classes such as elementary school assemblies, the Vial of Life program, CPR certification, and fire extinguisher training. For a full list of educational offerings and how to participate, please visit the public education link.

(630) 377-4458

The City created the GIS division in 2004 to manage geographic information and operate as a centralized unit in the Information Systems Department. This governance model enables a uniform implementation of GIS services and applications. The benefits gained include coordinated data acquisition/maintenance efforts, focused training and employee development, deployment of applications that serve multiple needs, and clear oversight of operational expenses.

(630) 762-7076

2 E. Main Street
St. Charles, IL 60174

Our Mission

Develop cost-effective, efficient and pro-active strategies to attract and retain the highest-quality employees by: providing competitive compensation and benefits; fostering career development and training; and creating a healthy work environment.

(630) 377-4446

2 E. Main Street
St. Charles, IL 60174

General Information
hr@stcharlesil.gov
(630) 377-4446

It is the mission of the Information Systems Department to provide leadership in the management and distribution of information by working in partnership with other departments and other entities to utilize technology to further the City’s goals.

(630) 377-4400

2 E. Main Street
St. Charles, IL 60174

Mayor Raymond P. RoginaThe Mayor's Office handles a variety of functions which include city representation, citizen input, the Liquor Commission, all Council Commissions and Boards, coordination of community agencies, and licenses (tobacco, liquor, etc.).

Mayor Raymond Rogina

(630) 377-4445

2 E. Main Street
St. Charles, IL 60174
(630) 377-4445

Planning is responsible for:

(630) 377-4443

(630) 377-4443

cd@stcharlesil.gov

Our Mission: We protect and serve our community with respect and a commitment to excellence.

Our Vision: Through the endless pursuit of excellence, the St. Charles Police Department shall remain a leader in the Fox Valley and Tri-Cities of both Kane and DuPage Counties.

Value Statement: The St. Charles Police Department and its employees value SERVICE, COURAGE, PROFESSIONALISM, and DEDICATION in serving our community. Each department member shall serve the citizens of St. Charles using the tenets of S.C.P.D. as our guiding principles; allowing all of us to “Make a Difference” each and every day we serve.  

(630) 377-4435

211 N. Riverside Avenue
St. Charles, IL 60174
police@stcharlesil.gov

Records/Front Desk
Phone (630) 377-4435
Fax (630) 377-1078

Division of Police Department


The Police Records Division is part of the Administrative Section of the Police Department and provides support service to the Department, the community, and other agencies. Often times, it is the first point of contact between citizens and the Police Department. The St. Charles Police Records Division is comprised of six part-time and four full-time civilian staff.

(630) 377-4435

Phone (630) 377-4435
Fax (630) 377-1078

Division of Public Works

The Public Services Division of Public Works consists of full- and part-time employees in Streets, Stormwater Sewer, Facilities and Fleet Service Areas. This division falls under the direction of the Public Services Manager, AJ Reineking.

Public Works Field Office
Visitors: 1405 S. 7th Ave
St. Charles, IL 60174
Phone (630) 377-4405
Fax (630) 513-7442
pw@stcharlesil.gov

Deliveries: 200 Devereaux Way
St. Charles, IL 60174

Public Works is committed to ensuring that our customers receive quality services that are reliable, prompt and personalized at any hour of the day or night.

Public Works Field Office
Visitors: 1405 S. 7th Ave
St. Charles, IL 60174
Phone (630) 377-4405
Fax (630) 513-7442
pw@stcharlesil.gov
Hours: Monday through Friday
8 a.m. to 4:30 p.m.

Deliveries: 200 Devereaux Way
St. Charles, IL 60174

Division of Public Works

The responsibilities of the Public Works Engineering Division can be split into two primary categories: development review/oversight and infrastructure management. Infrastructure management services include floodplain management, flooding assistance, traffic management and utility information. This division is staffed by full- and part-time employees under the direction of the Assistant Director of Public Works - Engineering, Karen Young.

 

City Engineering Office
2 E. Main Street
St. Charles, IL 60174
Tel: (630) 377-4486
Fax: (630) 762-6922

It is the mission of the Records Management Department to organize and manage the City’s records, comply with the State of Illinois Local Records Commission retention requirements for records, and respond to Freedom of Information Act requests within the guidelines set by the Office of the State of Illinois Attorney General. 

(630) 377-4400

2 E. Main Street
St. Charles, IL 60174

Division of Police Department

This Special Services Division oversees several key sections of the Police Department, including: Traffic Safety, Special Events, and Crime Prevention.  

Division of Fire Department

Fire Department Special Teams work with specialized investigation and rescue situations, such as hazardous materials response, technical rescue, water rescue, and investigations.

(630) 377-4458
Division of Finance

The Utility Billing Division collects and processes utility payments from residents and businesses for utilities provided by the City of St. Charles, including electric, water and sewer. This is also the place to go to set up a new utility account, transfer service, register to vote, purchase refuse bags or tags, replace recycling bins, and absentee vote. Their knowledgeable, friendly staff are ready to help with any utility needs.

2 E. Main St.
St. Charles, IL 60174
(630) 377-4426
utilitybilling@stcharlesil.gov