Our Mission
The mission of the St. Charles Fire Department is to promote a safe and secure community by delivering excellent services to enhance community well-being.
Our Vision
The St. Charles Fire Department: A professional fire service organization committed to compassionate duty and an example of integrity and courage in the community.
Additional information on the vision and goals of the department can be found in the 2022-2027 St. Charles Fire Department Strategic Plan(PDF, 2MB).
Our Values
Values embraced by all members of an organization are extremely important, as they recognize the features that make up the personality and culture of the organization.
Commitment to serve the community
Integrity to do the right thing
Courage to act and persevere
The St. Charles Fire Department has achieved an ISO Class 1 rating from the Insurance Service Office (ISO). Protection classes are graded on a scale of 1 to 10, with a Class 1 being the best rating possible. St. Charles is honored to continue with our rating as an ISO Class 1 fire department. At the time of the rating, this placed St. Charles in the top 27 out of 1,772 fire departments in Illinois, or the top 1.5%. Nationwide, St. Charles is one of only 411 fire departments in the United States to achieve ISO Class 1, placing it in the top 1% of the 39,200 fire departments in the country. The ISO Class 1 rating is only achieved through the combined efforts and cooperation of Tri-Com Central Dispatch, the Public Works Water Division, and the St. Charles Fire Department.
The St. Charles Fire Department is an Accredited Agency with the Commission on Fire Accreditation International (CFAI) for meeting the criteria established through the CFAI's voluntary self-assessment and accreditation program. The St. Charles Fire Department is one of only 320 agencies to achieve Internationally Accredited Agency status with the CFAI and the Center for Public Safety Excellence (CPSE). The Department was first accredited in 2013. CFAI is dedicated to assisting fire and emergency service agencies throughout the world achieve excellence through self-assessment and accreditation to continually improve and enhance services to their communities. The CFAI process is voluntary, and provides an agency with an improvement model to assess its service delivery and performance internally. The agency then works with a team of peers from other agencies to evaluate its completed self-assessment. The achievement of Accredited Agency status demonstrates that our Fire Department is not only high-performing and comprised of dedicated professionals, but also has constructed a plan for continuous improvement and transparent results.
Message from the Fire Chief
Welcome to the St. Charles Fire Department! We proudly serve the City of St. Charles from three distinct fire response districts, each with its own compliment of fire and emergency medical response apparatus and equipment. We fully staff two fire engines, one ladder truck, two ambulances, and a duty chief unit on a 24/7 basis to consistently meet the needs of the community.
On this page, you'll find valuable information and resources, including:
- Fire Prevention Bureau: Access permitting and open burning forms and essential information to help ensure compliance and safety in our community.
- Public Education: Learn about CPR training, Open House events, and how to request public education programs, including community and business safety initiatives.
- Tri-City Ambulance Services: Find billing information for services and how to obtain an ambulance report.
- Emergency Management Agency (EMA): Stay informed about disaster preparedness and response efforts in our area.
- Stations & Apparatus: Location information and equipment housed at each of the three fire stations.
- Recruitment: Discover how you can become a part of our dedicated team of firefighter/paramedics.
- Fire Department News: Get the latest updates and general information on our ongoing efforts to keep St. Charles safe.
In addition to our emergency response capabilities, we take pride in being an all-hazards response department, which includes our specialized teams:
- Hazardous Materials Team: Trained to respond to and manage hazardous material incidents to protect the public and environment.
- Dive/Rescue Team: Equipped and ready for water rescue operations in various conditions.
- Technical Rescue Team: Highly trained for complex rescues in confined spaces, high angles, and collapsed structures.
- Honor Guard Team: Representing the department with pride at public events and memorials.
- Fire Investigations Team: Skilled in determining the origin and cause of fires to enhance safety and prevention efforts.
Thank you for visiting our website and for your ongoing support. We are committed to serving and protecting this community, and we take great pride in the trust you’ve placed in us. Together, we will continue to work toward a safer St. Charles for all who live, work, and visit here.
Stay Safe,
Fire Chief Jeremy Mauthe
News