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Service Finder

  • CPR Training
  • Recycling The City’s refuse contractor collects and transports residential recyclables to recycling facilities. Some materials should be taken to community partners.
  • Open Burning and Recreational Fires Information on the codes regulating open burning and recreational fires and portable outdoor fireplaces in the City of St. Charles.
  • Safety for Seniors Information on the Fire Department Vial of Life and Senior Home Safety programs, as well as the Illinois Premise Alert Program.
  • Fire Department Forms Information on Fireworks Permits, Land Management Burn Permits and Fire Department Plan Review Transmittal.
  • Report an Issue Create a service request for the City of St. Charles. Issues are handled during regular business hours. For emergencies or to file a report with the St. Charles Police Department, dial 911. Report an electric outage 24/7 to 866-444-0016. Report water main breaks or sewer backups to 630-377-4405. If call is after hours, please listen to voicemail prompts to leave a message to alert on call staff.
  • Snow Removal The City spreads salt & brine during ice storms, freezing rain, sleet or when 2” or less of snow has fallen. Plowing usually begins when 1.5” of snow has fallen and 2” or more has been forecast. The Snow Route Parking Ban is put into effect by the Police Department upon notification by the Public Works Division Manager that 2” of snow has accumulated and additional snowfall is predicted.
  • Yard Waste, Brush, and Leaves Stickered yard waste is collected from April through November on your regularly scheduled refuse day. Brush is collected on specific dates from April through November; Leaves are collected on specific dates October through December.
  • Transparency The City of St. Charles is committed to the use of data and evidence to improve services, inform local decision-making and engage residents.
  • Code Enforcement Code Enforcement works with citizens to resolve issues that impact the quality of life in St. Charles, including violations of the Zoning Ordinance and Property Maintenance Code. Enforcement is accomplished by routine inspections of commercial and residential areas, as well as by responding to citizen complaints.
  • Utility Permit Applications Electric, Water, and Stormwater permit applications

Welcome to St. Charles

Whether you live in St. Charles, work here, or are visiting, we know you will enjoy our city!