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Service Finder

  • Report a malfunctioning streetlight Let us know about a problem with a streetlight. These request are added to the Streetlight Maintenance List. Streetlight repairs are typically addressed on Fridays.
  • Open Burning and Recreational Fires Information on the codes regulating open burning and recreational fires and portable outdoor fireplaces in the City of St. Charles.
  • Parking Ticket Review Request The St. Charles Police Department offers parking ticket recipients who had limited or not contact with the issuing officer the opportunity to communicate the circumstances of their parking ticket for the Department to consider when processing the parking violation.
  • CARES Program The C.A.R.E.S. Program is a proactive, voluntary assistance program to assist the St. Charles Police better identify residents requiring a specialized response due to a diagnosed physical, emotional or mental health disability. C.A.R.E.S. allows a resident or family member to provide comprehensive information to assist officers when responding to emergency calls for service.
  • Vacation Watch Request The St. Charles Police Department is pleased to be able to provide the service of checking your residence while you are away on vacation. Please be sure to review the conditions of this request prior to completing the request form.
  • Miscellaneous Licenses & Applications The City of St. Charles does not require general business licenses, however, specific types of business activity require a license. Specific Special Events may also require a license.
  • Police Department Forms Police Department forms for various service needs.
  • Development Applications Community Development information regarding the review, approval and construction of private development in St. Charles.
  • Utility Permit Applications Electric, Water, and Stormwater permit applications
  • Fire Department Forms Information on Fireworks Permits, Land Management Burn Permits and Fire Department Plan Review Transmittal.
  • Overweight Truck Permits and Enforcement Apply for an overweight permit.
  • Traffic Enforcement Request The St. Charles Police Department actively responds to complaints of ongoing speeding problems and other traffic infractions that occur within the City. If you believe that there is a speeding or other traffic related issues in your neighborhood, let us know by selecting "learn more" and completing the form.
  • Report an Issue Create a service request for the City of St. Charles. Issues are handled during regular business hours. For emergencies or to file a report with the St. Charles Police Department, dial 911. Report an electric outage 24/7 to 866-444-0016. Report water main breaks or sewer backups to 630-377-4405. If call is after hours, please listen to voicemail prompts to leave a message to alert on call staff.
  • Utility Billing Submit a payment for your utility bill
  • Identity Theft/Financial Crimes Resources to assist if you're a victim of identity theft and tips to safeguard your identity.
  • Report a Drug or Crime Tip Concerned residents can submit crime or drug tips two ways: call the Drug & Crime Tip Line - 866-DRUG-COP (866-378-4267) or
    let us know electronically by selecting "learn more" and completing the form.
  • Snow Removal The City spreads salt & brine during ice storms, freezing rain, sleet or when 2” or less of snow has fallen. Plowing usually begins when 1.5” of snow has fallen and 2” or more has been forecast. The Snow Route Parking Ban is put into effect by the Police Department upon notification by the Public Works Division Manager that 2” of snow has accumulated and additional snowfall is predicted.
  • Parking or Ordinance Violation Tickets Pay a parking or ordinance violation ticket issued by the St. Charles Police Department.
  • FOIA Requests The City of St. Charles understands the importance of providing accurate information to the public so they can be well informed regarding City operations. A well-informed community will help the City to better serve their residents.
  • Commercial Refuse Collection The City does not contract for collection of commercial refuse. Commercial refuse and recycling services are available through a number of licensed vendors with which businesses may contract independently.
  • Community Clean-Up Day The St. Charles Community Clean-Up Day (formerly known as the Spring Clean Up Program) offers residents the opportunity to place unwanted items at the curb for pick up.
  • Composting Put food scraps and other organic composting materials out at the curb along with regular yard waste for collection.
  • Refuse Collection City of St. Charles residents may choose to either purchase stickers or monthly subscription for garbage collection.
  • Submit Autopay Enrollment Set up ACH/Electronic autopay directly from your checking or savings account. There is no fee with this form of payment.
  • Building Permits Provide information and applications for building permits.
  • Safety for Seniors Information about the Fire Department's "File of Life" and Home Safety, programs, and the state's Illinois Premise Alert Program.
  • Code Enforcement Code Enforcement works with citizens to resolve issues that impact the quality of life in St. Charles, including violations of the Zoning Ordinance and Property Maintenance Code. Enforcement is accomplished by routine inspections of commercial and residential areas, as well as by responding to citizen complaints.
  • CPR Training
  • Recycling The City’s refuse contractor collects and transports residential recyclables to recycling facilities. Some materials should be taken to community partners.
  • Transparency The City of St. Charles is committed to the use of data and evidence to improve services, inform local decision-making and engage residents.
  • Illinois Municipal Electric Agency (IMEA) To provide information about IMEA, the City's contract with IMEA, and to share presentations about the IMEA contract that were presented at public meetings.
  • Power Outages City of St. Charles Electric Utility customers report an electric outage 24/7 to 866-444-0016. Please note: Call the outage hotline not the main City number or Public Works Department to report an outage.
  • Bids & Proposals Invitations to Bid (ITB), Requests for Proposal (RFP), Requests for Qualifications (RFQ), and Statements of Interest (SOI) are posted online for review and download.
  • Holiday Tree Pick Up Trees are picked up by Lakeshore Recycling Systems during the first two weeks of January. Trees collected during this two-week time period do not require a refuse sticker. Trees cannot be bagged and must have all ornaments, tinsel, lights and decorations removed from them.
  • Brush, Leaves, and Yard Waste Stickered yard waste is collected from April through November on your regularly scheduled refuse day. Brush is collected on specific dates from April through November; Leaves are collected on specific dates October through December.
  • Licensing & Special Events The City of St. Charles does not require general business licenses; however, certain licenses may be required for certain businesses. Liquor licenses are managed by the Mayor's Office. The Mayor also serves as Liquor Control Commissioner.
  • Jobs with City of St Charles, IL Our employees are a big part of what keeps St. Charles running smoothly—and always moving forward. We want you to join our team!

Meetings & Events

Government Services Committee meetings

October 27, 2025

The Government Services Committee is a committee of the whole, meaning that all members of the City Council sit on this committee.

Halloween Trick-or-Treating

October 31, 2025

Suggested Halloween Trick-or-Treating hours are 3-7 p.m. on Oct. 31. If you are out driving that day, please be extra careful and watch for children out walking.

Historic Preservation Commission meetings

November 01, 2025

The Historic Preservation Commission reviews façade improvements and building permits for exterior work within the historic district and consults on projects for historic buildings.

Youth Commission Meetings

November 03, 2025

The Youth Commission directs services and awards funding to support the welfare of the City’s youth. Groups that support children in St. Charles from schools and churches to scouts and other organizations are directed to consider how they can make a difference that will impact today’s youth.
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Meet your City Council and Treasurer

Meet your new City Council and Treasurer--'SNL' Style!
Live from St. Charles City Hall… it's your new City Council!

More Videos

Latest News

St. Charles Issues Request for the Final Parcel of the 1st street Dev.

Published on October 16, 2025

The City of St. Charles is inviting developers to submit proposals for a prime lot in our vibrant downtown district. The parcel is located at the northeast corner of Illinois Street and 2nd Street/IL Route 31 and is the final piece of the successful First Street Redevelopment Project. The City is looking for a project that complements the surrounding area while bringing fresh ideas to the table —

Meet St. Charles Police Chief Dan Likens Oct. 28, from 3-6 p.m. at the

Published on October 13, 2025

The City of St. Charles is hosting a Community Meet & Greet with St. Charles Police Chief Dan Likens on Oct. 28, from 3-6 p.m. at the St. Charles Police Station, 1515 W. Main Street. All are welcome.

City of St. Charles Launches New Utility Billing App

Published on October 09, 2025

The City of St. Charles has launched a new mobile app that gives City utility customers easy, on-the-go access to their utility bill information — right from a smartphone or tablet.

City of St. Charles Leaf Collection Program Begins Oct. 27, 2025

Published on October 08, 2025

The City of St. Charles Leaf Collection Program begins Oct. 27, 2025, for residents on the east side of the Fox River. The City’s contractor, Kramer Tree Specialists, will complete three collection cycles of the city with an anticipated completion date of Dec. 5.
View More News

City Highlights

St. Charles City Council Adopts New Bike Policy

Halloween Trick-or-Treat hours set

'City Insider' Podcast Drops Ep. 2 - Listen Now!

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