Report Electric Outages 24/7 to 866-444-0016
Automated Outage Reporting System
Register up to two phone numbers to have access to all of the system features. To register, simply call Utility Billing at 630-377-4426. Or, if you pay online, enter an outage reporting phone number in your Paymentus profile. To set up an online payment profile, visito www.stcharlesil.gov/utility-billing.
Registered phone numbers are linked to your City utility account so an outage location automatically can be identified when you call to report an issue. It also allows customers to receive updates about the outage and get a call back to confirm power restoration.
The most common causes of power outages are storms, auto accidents and external contact with electric lines. We also experience outages related to the system of our wholesale electricity suppliers. In an attempt to minimize the duration of any outage, our system is loop-fed, and repair personnel are required to live in close proximity to the city. We always restore power as soon as possible.
If you witnessed any flash or heard a loud bang at the time of the outage, please report that as well.