Start or Stop Service

Start, Stop or Transfer Utility Services:

Utility services provided by the City of St. Charles include electric, water, sewer, and refuse. Utility bills are mailed monthly. The due date is listed on each bill. Payments must be received in our office on the due date indicated. If payment is not received, a 10% penalty will be added to your account. Failure to receive the bill does not relieve you of the obligation to pay.

To start, stop or transfer existing utility services, residential and business customers must call or visit the Utility Billing office at least one business day before the scheduled date and request service be transferred into their name.

If you are stopping utilities or transferring utilities out of your name, you will need to provide the following information to the Utility Billing office:

• The date you are no longer responsible for the utility account.
• Your forwarding address.
• The name of the new person or company that will be assuming responsibility for the utilities at the service address. 

How To Apply for Service:

All customers are required to complete an Application for Utility Service before their utility service start-up date. A new application is required anytime a change of name or address occurs. The application can be emailed to new customers who call in to start service or be provided in-person if they visit the Utility Billing office.

Online Payments and E-Billing (Emailed Bills):

Once service is started, you will receive your first bill in the mail approximately 30-45 days after your start service date. Online access is not enabled until you receive your first bill.

After receiving your first bill, visit the Silverblaze payment portal to create an online profile, sign up for paperless billing and review online payment options and access other features of the portal.

Deposits:

A deposit is not required of new customers as long as they pay their utility accounts on time each month. Deposits are required when an account has four or more late payments or two or more returned payments during the last 12 months or if an account has been disconnected due to non-payment. The deposit amount is equal to the two highest bills issued in the last 12 months. For more information on deposit requirements, please see the Frequently Asked Questions page.

Service Disconnections:

When a utility service has been disconnected for non-receipt of an application, deposit, or utility payment; a completed application (if applicable) plus the full balance of the utility account, any deposit owed, and a reconnection fee must be paid in cash or money order before service is reinstated. No partial payments, payments other than cash or money order, or incomplete applications will be accepted on disconnected accounts. Applications and cash/money order payments can be receipted at the Utility Billing office before 2:00pm (Monday - Friday) to guarantee same day reconnection. The Police Department is not able to answer questions regarding disconnection.