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Start, Stop or Transfer Utility Services

Utility services provided by the City of St. Charles include electric, water, sewer, and refuse.

The City also offers a Renewable Generation Energy Purchase (RGEP) program for City electric customers.

To start, stop or transfer existing utility services, residential and business customers must call or visit the Utility Billing office at least one business day before the scheduled date and request service be transferred into their name.

All customers are required to complete an Application for Utility Service shortly after their utility service start-up date. A new application is required anytime a change of name or address occurs. The application is mailed to new customers shortly after service is set up.

A deposit is not required of new customers as long as they pay their utility accounts on time each month. For more information on deposit requirements, please see the Utility Payments and Deposits page.

If you are stopping utilities or transferring utilities out of your name, you will need the following information:

  • The date you are no longer responsible for the utility account.
  • Your forwarding address.
  • The name of the new person or company that will be assuming responsibility for the utilities at the service address.
updated May 10, 2018

The Utility Billing Office is located at 2 East Main Street in the Municipal Building in downtown St. Charles.

For more information on connection procedures, please call (630) 377-4426 Monday through Friday between 8 a.m. and 4:30 p.m.

Securely pay your utility bill online.