Published on July 30, 2026
CLOSURE NOTICE: The City’s Utility Billing office will be closed, and the Office's phone system will be temporarily unavailable, beginning at 10 a.m. Tuesday, Aug. 4, for phone and software updates.
The Utility Billing office will reopen during normal business hours on Wednesday, Aug. 5.
Customers can still make utility payments or view bills online during this time through the City’s online bill payment system, available at https://ow.ly/bqCt50ZuqaW.
We appreciate your patience as we complete these updates to improve our systems and services.
To contact the Utility Billing Department, email utilitybilling@stcharlesil.gov.