Report an Issue

EMERGENCIES

For emergencies or to file a report with the St. Charles Police Department, dial 911.

ELECTRIC OUTAGE

Report electric outages 24/7 to 866-444-0016

WATER MAIN BREAK OR SEWER BACKUP

Report water main breaks or sewer backups to 630-377-4405

If call is after hours, please listen to voicemail prompts to leave a detailed message which will alert on-call staff.

NON-EMERGENCY POLICE REQUESTS

Report a Drug or Crime Tip

Request Traffic Enforcement

GENERAL SERVICE REQUESTS

Submit a General Service Request to report issues related to malfunctioning streetlights, code violations, refuse, yard waste, or leaf collection problems, and other non-emergency requests. After clicking on the button, choose the appropriate Report Type from the list.

NOTE: Unless your request is to be anonymous, please provide your name and email address in the "Tell us more details" section of the request so that we can contact you in case we have questions. You can check "Keep this request private", if you wish. To be able to check the progress of your request through this system, prior to submitting your request, either log on or create an account

Issues are handled during regular business hours.

Submit a General Service Request

Submit a report about a malfunctioning streetlight

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