Tri-City Ambulance Service (TCA) is an intergovernmental agency with members consisting of the City of St. Charles, City of Geneva, City of Batavia, Geneva Township and Batavia and Countryside Fire Protection District. The Service oversees the provision of ambulance service to the region that is cost effective and mutually beneficial to the communities involved.
TCA operates five frontline Advanced Life Safety (ALS) licensed ambulances and three reserve units. They are housed within the fire stations of the three cities that are members of TCA. The five frontline units are available to respond to all residents of the TCA response area at any time, regardless of the community where they are housed. TCA is a 911 emergency response ambulance service and is not included in any network or has any agreement with private insurance companies.
TCA is supported by contributions from the member agencies which are collected as part of their general tax levy. In addition, a user fee is applied to those who have the occasion to require service. There is a basic transport fee plus a mileage fee and a charge for certain procedures performed during care by the paramedics. A non-transport fee is also charged to those who require advanced life support care, but who do not need to be transported to a medical facility. Higher fees are charged to those who are non-residents of the TCA response area.
1 BLS means Basic Life Support care, minor treatment 2 ALS 1 means Advanced Life Support: I.V., cardiac monitoring, medication administration 3 ALS 2 means Advanced Life Support as above with two or more medications given or intubation
All ambulance billing is completed by EMS Management & Consultants.
Have questions about your bill? Please call (866) 827-8469
If you are requesting an ambulance report for yourself, you may call (630) 377-4458 to be sure the report is ready to be released. An ambulance report is considered a medical record and can only be released to the patient, with proper identification.
If you are requesting an ambulance report on behalf of someone other than yourself, a proper release form signed by the patient or medical power of attorney is required before the report can be released.
Third Party Record Requests can be faxed to (630) 762-7035 or emailed to fd_admin_support@stcharlesil.gov
Fire Department 112 N. Riverside Avenue St. Charles, IL 60174
Emergency: 911
Non-emergency/Administration: 630-377-4458
Fax: (630) 762-7035
Ambulance Billing EMS Management & Consultants (866) 827-8469
Records Requests Fax: (630) 377-4457 fd_admin_support@stcharlesil.gov