The City of St. Charles has launched STC Alerts, a new community notification system that delivers important alerts and information by phone call, text message, or email. STC Alerts is powered by the Everbridge mass-communication platform and delivers three types of information: critical emergency alerts, key service updates and helpful community notices.
“Clear and timely communication with our residents is essential,” said City Administrator Heather McGuire. “STC Alerts allows the City to communicate quickly through multiple channels, keeping residents informed and reaching them in a way that works best for them. It’s part of the City’s ongoing efforts to broaden outreach and connect with residents.”
Signing Up
Residents can sign up for STC Alerts here. First, create an account, then choose which alerts to receive and the preferred way to receive them. Users can change preferences or unsubscribe at any time.
Notifications
Alerts are sent from Police, Fire and Public Works, as well as other City departments. Residents can select up to three categories of notifications:
• Emergency Alerts - Urgent, emergency situations that may impact public safety.
• Service Notifications - Updates about City services and operations:
• Utility Service Updates
• Traffic Advisories/Street Closures
• Brush & Leaf Collection Updates
• Public Safety Information
• Seasonal Reminders
• Community Announcements - General information to help keep residents in the know:
• Large Community Events or Special Events
• General City Announcements
Please Note: Weather Alerts not Sent
STC Alerts will not send weather watches or warnings. Follow the National Weather Service or local media for official weather-related information.