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The City of St. Charles does not provide services to properties outside of the City boundaries. Since St. Charles services are funded by property taxes collected from properties within the city limits; city services are reserved for those properties.
Services for properties located within the boundaries of St. Charles are provided by the City. Properties in unincorporated areas receive services from their respective county - Kane County or DuPage County.
The City of St. Charles spans both Kane County and DuPage County, so properties with a St. Charles mailing address may fall under different jurisdictions. What determines who provides services is whether a property is incorporated within the City limits or unincorporated. Properties that are incorporated receive services from the City of St. Charles, while unincorporated properties rely on their respective county (Kane or DuPage) for services. To determine if your St. Charles mailing address is within or outside of the municipal boundary, refer to the Kane County records search or the DuPage County records search. You are within the St. Charles municipal boundary if you see a ST CHARLES CITY or CITY OF ST CHARLES as a taxing body or entity. To setup utility services for a property inside of the City of St. Charles boundaries, owners should contact the Utility Billing office at 630-377-4426. To setup utility services for an unincorporated property, owners should contact their respective county - Kane County or DuPage County. Some unincorporated addresses may still receive City water or sewer services - for assistance please contact the Utility Billing office at 630‑377‑4426. Properties within incorporated areas should also check their township for services provided (St Charles Township, Campton Township, Wayne Township). If you need to request a zoning map amendment (rezoning) use the Map Amendment Form.
“Postal addresses do not necessarily align with the City of St. Charles municipal boundaries. Though you may have a St. Charles mailing address, your property may be outside of the St. Charles city limits. Since St. Charles services are funded by property taxes and utility fees collected from properties within the city limits, services are reserved for those properties. To determine if your St. Charles mailing address is within or outside of the municipal boundary, refer to the Kane County records search (https://kaneil.devnetwedge.com/) or the DuPage County records search (https://propertylookup.dupagecounty.gov/forms/htmlframe.aspx?mode=content/home.htm).You are within the St. Charles municipal boundary if you see a ST CHARLES CITY or CITY OF ST CHARLES as a taxing body or entity. I hope this helps – let me know if you need more details!”