Digital Assistant - PRQ

Sidewalk Snow Clearing

Who is responsible for sidewalk snow clearing and shoveling?

Former Police Department site

What is happening with the former Police Department site, and how will decisions be made?

Charlestowne Mall

What is the status of the Charlestowne Mall, and why has redevelopment been difficult?

Comments on Litigation

Can the City comment on or provide information about ongoing litigation?

Why PrideFest?

Questions and answers to common concerns regarding PrideFest.

Service Request Routing

How do I submit a service request if I’m not sure which department is responsible?

Complaints About Other Governments

How does the City handle complaints about other government agencies or districts?

Immigration and Customs Enforcement (ICE)

What is the City's stance on ICE?

City Service Level

What level of service should residents expect, and how is service quality addressed?

Services From Other Governments

Why can’t the City handle certain requests like property records or health permits?

Fox River Dam

Why is the Fox River dam being considered for removal, and who decides? What is the status of the dam removal and the Dam Task Force?

Tax Increases and levy determination

Why are taxes increasing, and how is the tax levy determined?

Help paying utility bill & disconnections

Learn about hardship options for paying utility bills and for details if your service has been disconnected.

Lead Line Replacement Effects

How will the Lead Service Line Replacement program affect my property and costs?

IMEA Electric Contract

What is the IMEA electricity contract, and why did the City choose not to enter a new one?

Water and Sewer Rate Increases

Why did my water or sewer rates increase, and how were those decisions made?

Are City employee salaries and compensation public information, and where can I see them? How do I file a complaint about a City employee, and what happens after I do? How does the City handle ethical concerns or allegations of misconduct? How does the City respond to reports of hate speech or discriminatory behavior? How do I recognize a City employee for good work?

Hiring process

How long does the City’s hiring process usually take after applying? Why didn’t I get hired or interviewed for a City job?