Service Finder

Report a malfunctioning streetlight Let us know about a problem with a streetlight. These request are added to the Streetlight Maintenance List. Streetlight repairs are typically addressed on Fridays.
Jobs with City of St Charles, IL Our employees are a big part of what keeps St. Charles running smoothly—and always moving forward. We want you to join our team!
Transparency The City of St. Charles is committed to the use of data and evidence to improve services, inform local decision-making and engage residents.
Police Department Forms Police Department forms for various service needs.
Development Applications Community Development information regarding the review, approval and construction of private development in St. Charles.
Utility Permit Applications Electric, Water, and Stormwater permit applications
Fire Department Forms Information on Fireworks Permits, Land Management Burn Permits and Fire Department Plan Review Transmittal.
Parking Ticket Review Request The St. Charles Police Department offers parking ticket recipients who had limited or not contact with the issuing officer the opportunity to communicate the circumstances of their parking ticket for the Department to consider when processing the parking violation.
CARES Program The C.A.R.E.S. Program is a proactive, voluntary assistance program to assist the St. Charles Police better identify residents requiring a specialized response due to a diagnosed physical, emotional or mental health disability. C.A.R.E.S. allows a resident or family member to provide comprehensive information to assist officers when responding to emergency calls for service.
Vacation Watch Request The St. Charles Police Department is pleased to be able to provide the service of checking your residence while you are away on vacation. Please be sure to review the conditions of this request prior to completing the request form.
Miscellaneous Licenses & Applications The City of St. Charles does not require general business licenses, however, specific types of business activity require a license. Specific Special Events may also require a license.
Open Burning and Recreational Fires Information on the codes regulating open burning and recreational fires and portable outdoor fireplaces in the City of St. Charles.
Overweight Truck Permits and Enforcement Apply for an overweight permit.
Traffic Enforcement Request The St. Charles Police Department actively responds to complaints of ongoing speeding problems and other traffic infractions that occur within the City. If you believe that there is a speeding or other traffic related issues in your neighborhood, let us know by selecting "learn more" and completing the form.
Power Outages City of St. Charles Electric Utility customers report an electric outage 24/7 to 866-444-0016. Please note: Call the outage hotline not the main City number or Public Works Department to report an outage.
Identity Theft/Financial Crimes Resources to assist if you're a victim of identity theft and tips to safeguard your identity.
Report a Drug or Crime Tip Concerned residents can submit crime or drug tips two ways: call the Drug & Crime Tip Line - 866-DRUG-COP (866-378-4267) or
let us know electronically by selecting "learn more" and completing the form.
Report an Issue Create a service request for the City of St. Charles. Issues are handled during regular business hours. For emergencies or to file a report with the St. Charles Police Department, dial 911. Report an electric outage 24/7 to 866-444-0016. Report water main breaks or sewer backups to 630-377-4405. If call is after hours, please listen to voicemail prompts to leave a message to alert on call staff.
Snow Removal The City spreads salt & brine during ice storms, freezing rain, sleet or when 2” or less of snow has fallen. Plowing usually begins when 1.5” of snow has fallen and 2” or more has been forecast. The Snow Route Parking Ban is put into effect by the Police Department upon notification by the Public Works Division Manager that 2” of snow has accumulated and additional snowfall is predicted.
Parking or Ordinance Violation Tickets Pay a parking or ordinance violation ticket issued by the St. Charles Police Department.
Utility Billing Submit a payment for your utility bill
FOIA Requests The City of St. Charles understands the importance of providing accurate information to the public so they can be well informed regarding City operations. A well-informed community will help the City to better serve their residents.
Commercial Refuse Collection The City does not contract for collection of commercial refuse. Commercial refuse and recycling services are available through a number of licensed vendors with which businesses may contract independently.
Community Clean-Up Day The St. Charles Community Clean-Up Day (formerly known as the Spring Clean Up Program) offers residents the opportunity to place unwanted items at the curb for pick up.
Composting Put food scraps and other organic composting materials out at the curb along with regular yard waste for collection.
Holiday Tree Pick Up Trees are picked up by Lakeshore Recycling Systems during the first two weeks of January. Trees collected during this two-week time period do not require a refuse sticker. Trees cannot be bagged and must have all ornaments, tinsel, lights and decorations removed from them.
Refuse Collection City of St. Charles residents may choose to either purchase stickers or monthly subscription for garbage collection.
Brush, Leaves, and Yard Waste Stickered yard waste is collected from April through November on your regularly scheduled refuse day. Brush is collected on specific dates from April through November; Leaves are collected on specific dates October through December.
Submit Autopay Enrollment Set up ACH/Electronic autopay directly from your checking or savings account. There is no fee with this form of payment.
Building Permits Provide information and applications for building permits.
Recycling The City’s refuse contractor collects and transports residential recyclables to recycling facilities. Some materials should be taken to community partners.
Licensing & Special Events The City of St. Charles does not require general business licenses; however, certain licenses may be required for certain businesses. Liquor licenses are managed by the Mayor's Office. The Mayor also serves as Liquor Control Commissioner.
CPR Training
Safety for Seniors Information about the Fire Department's "File of Life" and Home Safety, programs, and the state's Illinois Premise Alert Program.
Bids & Proposals Invitations to Bid (ITB), Requests for Proposal (RFP), Requests for Qualifications (RFQ), and Statements of Interest (SOI) are posted online for review and download.
Code Enforcement Code Enforcement works with citizens to resolve issues that impact the quality of life in St. Charles, including violations of the Zoning Ordinance and Property Maintenance Code. Enforcement is accomplished by routine inspections of commercial and residential areas, as well as by responding to citizen complaints.
Illinois Municipal Electric Agency (IMEA) To provide information about IMEA, the City's contract with IMEA, and to share presentations about the IMEA contract that were presented at public meetings.

Meetings & Events

School is Back in Session

August 13, 2025

School in St. Charles starts on Aug. 13.

Battle of the Badges charity event on Aug. 16

August 16, 2025

Come cheer on our Police Department as officers defend their title during the Battle of the Badges Softball Tournament at 10 a.m. Aug. 16

All City offices will be closed on Monday, Sept. 1

September 01, 2025

All City offices will be closed on Monday, Sept. 1, in observance of Labor Day.

Fire Department Open House Sept. 6

September 06, 2025

The St. Charles Fire Department is hosting an open house from noon to 3 p.m. Saturday, Sept. 6, at Fire Station No. 1, 112 N. Riverside Ave.

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Meet your new City Council and Treasurer

Meet your new City Council and Treasurer--'SNL' Style!
Live from St. Charles City Hall… it's your new City Council!

Latest News

Evening Citywide Mosquito Spray Scheduled for August 6 in St. Charles

Published on August 05, 2025

West Nile-positive mosquitoes were identified in area traps, including in St. Charles. In the interest of public health, St. Charles is joining its neighbors in conducting a citywide mosquito spray the evening of Aug. 6, weather permitting.

S 12th Street Boil Order Lifted

Published on August 02, 2025

The scheduled boil order that was put in place for some residents on S 12th Street has been lifted.

August City News

Published on August 01, 2025

The August edition of City News has arrived! You'll find updates on the new Police Chief, Prairie Street resurfacing project, the 2024 Police and Fire Annual Reports, IMEA power contract discussions, and much more!

7/31/25 10 a.m. UPDATE: Body of Missing Kayaker Recovered

Published on July 30, 2025

At 9:36 p.m. on July 29, the St. Charles Fire Department responded to a call for a person in the water in the Fox River near Ferson Creek. First responders arrived on the scene and immediately initiated a coordinated water rescue operation.

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