Customer Service Requests Home
In An Emergency
- For a police, fire, medical, or other emergency, please call 911 immediately.
- Water and Sewer Emergencies: 630-443-3681
- Electric Outages: 866-444-0016
Popular Topics
What happens after I create a support request?
When a CSR is entered, you will be given a personal code number which can be used to review and track the status of your request. You should expect to receive a response from City staff by the next business day.
All Support Topics
Address the Council at a public meeting
All City Council meetings are open to the public and include time for public comment at the end of the agenda. Those who wish to address the City Council at a public meeting are not required to contact the City or fill out a form prior to the meeting.
Please contact the City Administrator`s Office at (630) 377-4422 or by email at tnilles@stcharlesil.gov with questions about the City Council meetings.
Agendas for public meetings.
Please see the Meetings Page on this web site for electronic agendas or let us know the meeting agenda you would like us to send you by mail.
Am I required to restore my building or make it look old?
No. The Historic Preservation Ordinance chapter 17.32, does not require you to restore your building or to make improvements when you don’t have any plans to do so. Further, making a newer building look old is not required – in fact, it is contrary to the guidelines. If you decide to improve your property or carry out repairs, the ordinance requires the project to be consistent with the overall architectural character of the building and the district as a whole. Read more »
Animals - Loud, Annoying, Dangerous, or Without a Leash
Who should I call if I see an animal without a leash, or one that is loud, annoying or dangerous?
Call 911 to dispatch an officer to assist with animal-related issues. Please call Kane County Animal Control at (630) 232-3555 about lost/found pets.
St. Charles does have a leash law that requires all pets to be on leashes while off the owner's property.
Available Property
Are you seeking commercial property in St. Charles? Available sites are detailed in our sites database, which we update daily. To list your property, download the Available Sites Database form, describe your property, and submit back to us; there is no cost to you.
BASSET training requirements and classes
It shall be the duty of every licensee to require their officers, associates, members, representatives, agents or employees who sell, give or deliver alcoholic liquor or beverages to be trained and certified by the Beverage Alcohol Sellers and Servers Education and Training Program (BASSET) licensed and administered by the State of Illinois Liquor Control Commission (ILCC). Further, BASSET training and certification shall be a prerequisite to the issuance of local liquor licenses. - From City of St. Charles Code Title 5, Chapter 8 Read more »
Business Licenses - What are the requirements for a business license?
General Information
The City of St. Charles does not require general business licenses. Licenses are required for: Read more »
Can aluminum, vinyl, cement board or other synthetic materials be used on buildings in the Historic District?
There is no specific rule prohibiting certain types of materials on buildings in the Historic District. This applies to siding, doors, windows, fences, or any other structure.
Decisions on the use of materials in the Historic District are made on a case-by-case basis by the Historic Preservation Commission. The Commission assesses each individual proposal against the standards in the Historic Preservation Ordinance for the purpose of issuing a "Certificate of Appropriateness" or COA. Read more »
Can I add to my existing historic building?
Yes. Additions can be made to historic buildings if they are compatible with the architectural character of the original building, and meet all zoning requirements such as lot coverage and setbacks.
Please see our Historic Preservation page on the City website for more information.
Can I leave my car parked on the street overnight?
The City of St. Charles does not ban parking on city streets overnight as many towns do, but there are restrictions on the vehicles that may park overnight. The ordinance, 10.40.010 C says it is unlawful to park any ". . . Read more »
