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City of St. Charles Contact Directory

City Mailing Address

2 East Main Street St. Charles, IL 60174
(630) 377-4400 - Main Switchboard
(630) 377-4426 - Utility Accounts (New, Changes, Cancel, etc.)
(630) 377-4440 - Main Fax Number

 

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Who To Contact In An Emergency
Dial 911
Dial 911

To report an accident,
fire, serious illness, injury, hazardous materials,
or crime in progress.

911
TTY 911
TTY Hearing & Speech Impaired
911
TTY State Police
TTY State Police
Collect calls accepted for emergencies.
Elgin, DuPage, Kane Counties(847) 931-2400
Joliet(815) 726-6291
poison control
Poison Control
(800) 222-1222
Police - Non-Emergency
(630) 377-4435
Fire Department
Fire - Non-Emergency
(630) 377-4457
Electric Outage Reporting
Electric Outage Reporting 24x7
(866) 444-0016
Hospital
Delnor Community Hospital
(630) 208-3000
Nicor Gas
(888) 642-6748
water & sewer
Water and Sewer Emergencies
(630) 443-3681
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City of St. Charles Contact Information

Building and Code Enforcement

(630) 377-4406

General info: bceadm@stcharlesil.gov

Building & Code Enforcement Manager

City Administration

City Administrator’s Office
2 E. Main Street
St. Charles, IL 60174
cao@stcharlesil.gov
(630) 377-4422

Communications Division Manager
Sr. Administrative Assistant

Public Works

Assistant Director of Public Works

Community & Economic Development

2 E. Main St
St Charles, IL 60174

General Information
(630) 377-4443
cd@stcharlesil.gov

Director, Community & Economic Development
Assistant Director, Community & Economic Development

Mayor & Council

2 E. Main Street
St. Charles, IL 60174
(630) 377-4445

Records Management Division

2 E. Main Street
St. Charles, IL 60174

Human Resources

2 E. Main Street
St. Charles, IL 60174

General Information
hr@stcharlesil.gov
(630) 377-4446

Assistant Director of Human Resources
Director, Human Resources

Information Systems

2 E. Main Street
St. Charles, IL 60174

Police Department

1515 W. Main Street
St. Charles, IL 60174
police@stcharlesil.gov

Records/Front Desk
Phone (630) 377-4435
Fax (630) 377-1078

Police Department Website Content Coordinator, Senior Administrative Assistant to the Chief of Police
Deputy Chief of Administration

Public Works Engineering Division

Public Works Manager, Engineering

Finance

2 E. Main Street
St. Charles, IL 60174
(630) 377-4914
finance@stcharlesil.gov

Accounts Payable 
Invoices and Statements
Assistant Director of Finance
Accounts Payable Coordinator/Payroll Specialist

Fire Department

Non-emergency/Administration: 630-377-4458

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174

Senior Administrative Assistant
updated Oct 22, 2019

Municipal Building Hours

8:00am - 4:30pm, Mon-Fri
(includes Utility Billing & Building & Code Enforcement)

City Hall Holidays (Offices Closed) - New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day

Securely pay your utility bill online.

Electric Outage Reporting

Electric Outage Reporting

Sign in to your Paymentus account to register your phone number for the City's Electric Outage Reporting System.

Report Electric Outages 24/7 to 866-444-0016