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City of St. Charles Contact Directory

City Mailing Address

2 East Main Street St. Charles, IL 60174
(630) 377-4400 - Main Switchboard
(630) 377-4426 - Utility Accounts (New, Changes, Cancel, etc.)
(630) 377-4440 - Main Fax Number

 

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Who To Contact In An Emergency
Dial 911
Dial 911

To report an accident,
fire, serious illness, injury, hazardous materials,
or crime in progress.

911
TTY 911
TTY Hearing & Speech Impaired
911
TTY State Police
TTY State Police
Collect calls accepted for emergencies.
Elgin, DuPage, Kane Counties(847) 931-2400
Joliet(815) 726-6291
poison control
Poison Control
(800) 222-1222
Police - Non-Emergency
(630) 377-4435
Fire Department
Fire - Non-Emergency
(630) 377-4457
Electric Outage Reporting
Electric Outage Reporting 24x7
(866) 444-0016
Hospital
Northwestern Medicine Delnor Hospital
(630) 208-3000
Nicor Gas
(888) 642-6748
water & sewer
Water and Sewer Emergencies
(630) 443-3681
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City of St. Charles Contact Information

Building and Code Enforcement

(630) 377-4406

General info: bceadm@stcharlesil.gov

Building & Code Enforcement Manager
(630) 377-4406
Code Enforcement Officer
(630) 377-4406

City Administrator

City Administrator’s Office
2 E. Main Street
St. Charles, IL 60174
cao@stcharlesil.gov
(630) 377-4422

City Administrator
(630) 377-4422
Communications Division Manager
(630) 443-3744
Administrative Assistant
(630) 377-4400
Sr. Administrative Assistant
(630) 377-4422

Public Works

Director of Public Works
(630) 377-4405
Assistant Director of Public Works
(630) 377-4405
Public Works Purchasing Manager
(630) 513-3058
Administrative Coordinator
(630) 377-4405

Community & Economic Development

2 E. Main St
St Charles, IL 60174

General Information
(630) 377-4443
cd@stcharlesil.gov

Director of Economic Development
(630) 377-4443
Director of Community Development
(630) 377-4443

Mayor

2 E. Main Street
St. Charles, IL 60174
(630) 377-4445

Records Management Division

2 E. Main Street
St. Charles, IL 60174

Records Division Manager
(630) 377-4981

Human Resources

2 E. Main Street
St. Charles, IL 60174

General Information
hr@stcharlesil.gov
(630) 377-4446

Director, Human Resources
(630) 377-4446
Assistant Director of Human Resources
(630) 377-4415
Benefits Coordinator
(630) 377-4446

Information Systems

2 E. Main Street
St. Charles, IL 60174

Director of Information Systems
(630) 377-4400

Police Department

Non-Emergency/Records
Phone (630) 377-4435
Monday - Friday 7 a.m. – 2:30 a.m.
Saturday 8 a.m. – 4 p.m. 
 
police@stcharlesil.gov
Fax (630) 377-1078
Monday - Friday 8 a.m. - 4:30 p.m.
 
If you need a police response outside of the hours listed above, call 911.
 
Emergency/After Hours
911
 
Address
1515 W. Main Street
St. Charles, IL 60174
Chief of Police
(630) 377-4435
Police Department Website Content Coordinator, Senior Administrative Assistant to the Chief of Police
(630) 443-3777
Deputy Chief of Administration
(630) 377-4435
Records Division Manager
(630) 443-3717
Crime Prevention Officer
(630) 443-3894

Public Works Engineering Division

Public Works Manager, Engineering
(630) 377-4405

Finance

2 E. Main Street
St. Charles, IL 60174
(630) 762-7002
finance@stcharlesil.gov

Accounts Payable 
Invoices and Statements
Director of Finance
(630) 762-7002
Assistant Director of Finance
(630) 377-4914
Payroll and Accounts Payable Coordinator
(630) 377-4429

Fire Department

Non-emergency/Administration: 630-377-4458

Emergency: 911

Fax: (630) 762-7035
112 N. Riverside Avenue
St. Charles, IL 60174

Fire Chief
(630) 377-4458
Assistant Chief
(630) 762-6992
Assistant Chief
(630) 377-4458
Senior Administrative Assistant
(630) 377-4458
updated Jan 18, 2022

Municipal Building Hours

Monday - Friday  8 a.m. - 4:30 p.m.

City Hall Holidays (Offices Closed) - New Year's Day, Memorial Day, Independence Day (July 4), Labor Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day

Securely pay your utility bill online.

Electric Outage Reporting

Electric Outage Reporting

Sign in to your Paymentus account to register your phone number for the City's Electric Outage Reporting System.

Report Electric Outages 24/7 to 866-444-0016