Public Safety

Who To Contact In An Emergency

DIAL 9-1-1

to report an accident, fire, serious illness, injury, or crime in progress.

TTY Emergencies

Hearing & Speech Impaired, 9-1-1

TTY State Police

Collect calls accepted for emergencies.

  • Elgin, DuPage, Kane Counties - 847-931-2400
  • Joliet - 815-726-6291

Water and Sewer Emergencies

630-443-3681

Electric Outages

866-444-0016

CodeRED
idthisperson.com
Report a crime or drug tip
My Neighborhood Property Zoning & Service Info

Public Safety News

The Latest Issue of the Crime Prevention Newsletter is Out

The St. Charles Police Department recently debuted its new Crime Prevention newsletter, Police Beat. The newsletter offers helpful information for protecting you, your family and home against crime. Read it online.

Fire Chief Joe Schelstreet Earns International Accreditation

Official Presentation to be Made at the March 2 City Council Meeting

Fire Chief Joe Schelstreet has been designated a Chief Fire Officer (CFO) by the Commission on Professional Credentialing. 

Read more »

Bitterly Cold Temperatures are Back

Remember Cold Weather Safety Tips and Available Warming Centers

With bitterly cold temperatures forecast for the rest of this week, the St. Charles Fire Department would like to share these cold weather safety tips from the Federal Emergency Management Agency (FEMA).

Read more »

Explosion Midwest Powder Coat 3865 Swenson Ave.

Feb. 6, 10:30 a.m., the St. Charles Fire Department responded to a reported activated fire alarm at the Midwest Powder Coating Company located at 3865 Swenson Avenue.

Read more »

Structure Fire 104 S. Third Avenue

Sunday, Jan. 11, at 7:30 a.m., the St. Charles Fire Department responded to a reported house fire at 104 South Third Avenue. Firefighters were on the scene by 7:32 and found smoke showing from a second floor window. 

Read more »

Police News

The Latest Issue of the Crime Prevention Newsletter is Out

The St. Charles Police Department recently debuted its new Crime Prevention newsletter, Police Beat. The newsletter offers helpful information for protecting you, your family and home against crime. Read it online.

New Saturday Business Hours at the St. Charles Police Department

Beginning Feb. 7, Saturday business hours for the St. Charles Police Department will change to 8 a.m. - 4 p.m.

Business hours Monday through Friday are 6 a.m. - midnight; closed on Sundays and holidays.

No Telephone Service at City of St. Charles Police & Fire Departments and City Offices

The City of St. Charles Police Department, Fire Department, and City Offices are currently experiencing telephone issues; at this time we are unable to receive any incoming calls.

Should you have an emergency or need to reach police or fire services, please call 9-1-1.

Once the phone lines are back up and running for the City Offices, Police and Fire Departments, another posting will be made to inform all of the status.

Fire News

Fire Chief Joe Schelstreet Earns International Accreditation

Official Presentation to be Made at the March 2 City Council Meeting

Fire Chief Joe Schelstreet has been designated a Chief Fire Officer (CFO) by the Commission on Professional Credentialing. 

Read more »

Explosion Midwest Powder Coat 3865 Swenson Ave.

Feb. 6, 10:30 a.m., the St. Charles Fire Department responded to a reported activated fire alarm at the Midwest Powder Coating Company located at 3865 Swenson Avenue.

Read more »

Please Keep Fire Hydrants Clear of Snow

Hydrants Need to be Visible and Accessible at All Times

In the wake of nearly two feet of snow we received in the past week, the St. Charles Fire Department would like to remind residents to keep fire hydrants clear of snow.

Read more »

Structure Fire 104 S. Third Avenue

Sunday, Jan. 11, at 7:30 a.m., the St. Charles Fire Department responded to a reported house fire at 104 South Third Avenue. Firefighters were on the scene by 7:32 and found smoke showing from a second floor window. 

Read more »

Beware of Dangerous Ice

The St. Charles Fire Department would like to remind everyone of the dangers of walking on ice-covered bodies of water. Ice thickness and stability are never guaranteed. 

Read more »

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