Public Safety

Who To Contact In An Emergency

DIAL 9-1-1

to report an accident, fire, serious illness, injury, or crime in progress.

TTY Emergencies

Hearing & Speech Impaired, 9-1-1

TTY State Police

Collect calls accepted for emergencies.

  • Elgin, DuPage, Kane Counties - 847-931-2400
  • Joliet - 815-726-6291

Water and Sewer Emergencies


Electric Outages


Report a crime or drug tip
My Neighborhood Property Zoning & Service Info

Public Safety News

Thanks for Filling our Boots!

Thanks to all who generously donated to the St. Charles Fire Department’s Fill the Boot campaign this year. Our firefighters were able to raise $4,454.36 for the Muscular Dystrophy Association.
City of St Charles News

Home Security Tips for Vacationers

If you are traveling during Spring Break this year, take a few simple steps to make sure your home is secure while you are away.
“Let your neighbors know when you will be on vacation and ask them to watch your home while you are gone,” said Interim Police Chief Steve Huffman. “We rely on residents to be our ‘eyes and ears’ when we can’t be there.

Feb. 13, 2014 Update: Child Incident Bulletin

The St. Charles Police Department investigated a report of a suspicious incident at a bus stop yesterday and found the incident was not of a malicious nature.

Read more »

St. Charles Police Officers' Compassion is Well-Known

Beyond the organized charity events the St. Charles Police Department regularly participates in, such as Special Olympics  fundraising,  our  officers  often  will  quietly go out of their way to help someone in need. “I have seen many officers of the St. Charles Police Department provide personal care to people in need,” said Sergeant Roger Anderson. “I’ve seen officers reach into their wallets, buy meals, buy gas, give a dog crate, and follow up with someone who lost a loved one. They often don’t speak of their generosity. Read more »

Police News

Summer Crime Prevention Tips

We’re always looking at crime statistics and trying to come up with ways to reduce crime in our City.  With that in mind, we’d like to share some summer crime statistics and provide some crime prevention tips.  

The number of burglary reports filed has been decreasing the last couple of years.  That’s the good news; the bad news is, even though the numbers have been going down, they’re still occurring!  A few simple precautions can decrease the chances of becoming a victim. 

A frequent crime reported to the St. Read more »

IDOT Fiscal Year 2014 STEP Program Enforcement Campaigns

The St. Charles Police Department completed a 14 day enforcement period in connection with a Traffic Safety Campaign, ending on July 6, 2014.  This safety campaign is done in cooperation with, and funded by, the Illinois Department of Transportation. 

During this enforcement period, St. Read more »

Community Shredding Event Update

On June 28, 2014 the St. Charles Police Department hosted its second community shredding event. The City’s shredding contractor, ProShred, set up a truck in the police department’s parking lot. Approximately 39 people from the St. Charles area attended the free shredding event, and produced 1,045 gallons of paper to be shredded. 

The St. Charles Police Department hosted its first event last September. During that event approximately 70 people attended and produced 1,700 gallons of paper. Read more »

2014 Youth Police Academy Registration Deadline is June 6

Class is July 7-11, 10 a.m. to 3 p.m., and Open to Ages 13-16

The St. Charles Police Department will host its second annual Youth Police Academy this summer. The academy is intended to showcase careers in police and fire work, and also encourages teamwork and self-esteem.

Several topics will be covered, including steps to becoming a police officer and firefighter, personal safety/self-defense, internet safety, bullying, crime scene evidence collection, and more. Read more »

Fire News

Thanks for Filling our Boots!

Thanks to all who generously donated to the St. Charles Fire Department’s Fill the Boot campaign this year. Our firefighters were able to raise $4,454.36 for the Muscular Dystrophy Association.
City of St Charles News

Fire Department Recognizes Fire Prevention Week, Oct. 6-12

October 6-12 is Fire Prevention Week. This year’s theme, “Prevent Kitchen Fires,” is helping spread the word that more fires start in the kitchen than in any other part of the home. According to the latest research from the National Fire Protection Association, cooking is the leading cause of home fires, with two of every five home fires beginning in the kitchen. Cooking fires also are the leading cause of fire-related injuries in the home.
Representatives from the St.

Fire Department Awarded International Accreditation

The St. Charles Fire Department has received accreditation from the Commission on Fire Accreditation International (CFAI), and is one of only 186 agencies to achieve this status. 
CFAI is dedicated to assisting the fire and emergency service agencies throughout the world in achieving excellence through self-assessment and accreditation in order to provide continuous quality improvement and the enhancement of service delivery to their communities.

Fire Pit Safety

The St. Charles Fire Department would like to remind everyone of the guidelines for using outdoor fireplaces and fire pits following the City’s Fire Prevention Code, Title 15, Chapter 15.28.
Outdoor fireplaces/fire pits shall be at least 15 feet from any structure or combustible material (i.e.
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