Public Safety

Who To Contact In An Emergency

DIAL 9-1-1

to report an accident, fire, serious illness, injury, or crime in progress.

TTY Emergencies

Hearing & Speech Impaired, 9-1-1

TTY State Police

Collect calls accepted for emergencies.

  • Elgin, DuPage, Kane Counties - 847-931-2400
  • Joliet - 815-726-6291

Water and Sewer Emergencies


Electric Outages


Report a crime or drug tip
My Neighborhood Property Zoning & Service Info

Public Safety News

Home Security Tips for Vacationers

If you are traveling during Spring Break this year, take a few simple steps to make sure your home is secure while you are away.
“Let your neighbors know when you will be on vacation and ask them to watch your home while you are gone,” said Interim Police Chief Steve Huffman. “We rely on residents to be our ‘eyes and ears’ when we can’t be there.

Feb. 13, 2014 Update: Child Incident Bulletin

The St. Charles Police Department investigated a report of a suspicious incident at a bus stop yesterday and found the incident was not of a malicious nature.

Read more »

St. Charles Police Officers' Compassion is Well-Known

Beyond the organized charity events the St. Charles Police Department regularly participates in, such as Special Olympics  fundraising,  our  officers  often  will  quietly go out of their way to help someone in need. “I have seen many officers of the St. Charles Police Department provide personal care to people in need,” said Sergeant Roger Anderson. “I’ve seen officers reach into their wallets, buy meals, buy gas, give a dog crate, and follow up with someone who lost a loved one. They often don’t speak of their generosity. Read more »

Prevent Holiday Shopping Crime

The Police Department offers these tips to protect against shopping crimes this holiday season: Read more »

Six Police Officers Honored with Awards for Valor

Six St. Charles Police Department officers were honored with awards for valor at a City Council meeting Sept. 16, 2013:

Officer Adam Stander Read more »

Police News

St. Charles Police Working with City Apartment Managers

The St. Charles Police Department has partnered with local area apartment managers in the City of St. Charles to implement a line of open communication, training, and guidance to be utilized among the different apartment complexes and the police department.

The goal of these meetings is to prevent future issues, whether they stem from occupants of the apartment complexes, vagrants, or criminal activity; as well as offering managers different subject training sessions, which includes topics such as utility information and fire prevention tips. Read more »

St. Charles Police Reminds Citizens to Report Crime

The St. Charles Police Department would like to remind the community that concerned residents can report any suspicious activity within the city in two ways.  Read more »


It is that time of year again when businesses start going door to door selling their products and/or services.  The City of St. Charles would like to remind citizens and potential solicitors that there is a process that needs to be followed before any solicitation can begin.

There are two types of solicitation; charitable and profitable.  If it is a charitable organization there is no fee; however, they still need to register with the City; if it is a profitable organization, there are fees that need to be paid during the registration process. Read more »

Liquor Compliance Inspections/Sale of Liquor to a Minor

Liquor compliance checks were completed on Friday, March 21, 2014 by members of the St. Charles Police Department, as well as two civilian Special Agents who were 19 years of age. 

A total of 23 businesses were inspected. Of the 23 businesses inspected, 21 were found to be in compliance.  One of the businesses that was found to be non-compliant was the “Thirsty Fox” located at 104 E. Read more »

IDOT Fiscal Year 2014 STEP Program Enforcement Campaigns

The St. Charles Police Department completed a five day enforcement period in connection with a Traffic Safety Campaign, ending on March 17, 2014.  This safety campaign is done in cooperation with, and funded by, the Illinois Department of Transportation.  During this enforcement period, St. Charles Officers made three DUI arrests; issued three citations for safety belts; eight citations for speeding; and five citations for other violations. Read more »

Fire News

Fire Department Recognizes Fire Prevention Week, Oct. 6-12

October 6-12 is Fire Prevention Week. This year’s theme, “Prevent Kitchen Fires,” is helping spread the word that more fires start in the kitchen than in any other part of the home. According to the latest research from the National Fire Protection Association, cooking is the leading cause of home fires, with two of every five home fires beginning in the kitchen. Cooking fires also are the leading cause of fire-related injuries in the home.
Representatives from the St.

Fire Department Awarded International Accreditation

The St. Charles Fire Department has received accreditation from the Commission on Fire Accreditation International (CFAI), and is one of only 186 agencies to achieve this status. 
CFAI is dedicated to assisting the fire and emergency service agencies throughout the world in achieving excellence through self-assessment and accreditation in order to provide continuous quality improvement and the enhancement of service delivery to their communities.

Fire Pit Safety

The St. Charles Fire Department would like to remind everyone of the guidelines for using outdoor fireplaces and fire pits following the City’s Fire Prevention Code, Title 15, Chapter 15.28.
Outdoor fireplaces/fire pits shall be at least 15 feet from any structure or combustible material (i.e.

Hydrant Flow Testing at 3800 Commerce Drive

The St. Charles Fire Department will be conducting a hydrant flow test at 3800 Commerce Dr., on Thursday, July 11, from approximately 8:00 a.m. to 9:00 a.m. Residents may experience rust in the water during or immediately after the testing procedure. The water is safe; however you may want to refrain from doing laundry until the water is clear. In the event rusty water discolors clothes while being laundered, please be sure to keep the clothing wet, and contact the Public Works Department at 377-4405 to request a rust-removing solution packet. Read more »

Service Facts Highlight Fire Department Annual Report

The St. Charles Fire Department recently released its 2012 Annual Report. It’s packed with interesting information and service highlights, including:
The Fire Department responded to 4,217 calls for service in 2012, a decrease from 4,511 in 2011. The main reason for the decline is the City no longer provides service to the St.
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