Public Safety

Public Safety News

You Can Rely on the Quality of St. Charles Water

The City of St. Charles is committed to providing a continuous supply of safe, reliable and economical water to its customers. Every year the Water Division distributes a report that summarizes the quality of the City’s drinking water.

Our water is tested in accordance with strict EPA regulations, so you can be assured your drinking water is safe and meets or exceeds all water quality standards as listed in the Safe Drinking Act. You can read the 2015 Water Quality Report on the City website.

Know Where Your Local Warming Centers Are

While it’s always best to stay inside to avoid dangerously cold weather, sometimes that’s not possible. It’s important to prepare for the cold before you venture out. Visit these facilities during normal operating hours if you need to get out of the cold and warm up:

St. Charles Public Library, 1 South 6th Avenue

Charlestowne Mall, 3800 East Main Street

Municipal Building, 2 E. Main St. (during weekly office hours)

St. Charles Park District Pottawatomie Community Center,8 North Avenue Read more »

Look Out for Dangerous Ice

The St. Charles Fire Department would like to remind everyone of the dangers of walking on ice-covered bodies of water.

Ice thickness and stability are never guaranteed. In fact, there is simply no such thing as “safe ice.” Many unseen conditions and dynamics can impact the ice stability such as: Read more »

Structure Fire 419 S. 14th Street

On Jan. 21, 2016 at 3:12 p.m., the St. Charles Fire Department responded to a reported house fire involving the stairwell of a home at 419 S. 14th Street. 

Read more »

Holiday Safety Reminders from the St. Charles Police & Fire Departments

No one wants to be a Grinch and ruin the spirit of the season, but you should take some extra safety precautions around the holidays. Take a look at this Holiday Safety List (you may even want to check it twice.)

Read more »

Police News

St. Charles Police Department Hosting Citizens Police Academy

Have you ever wondered what it’s like to be a part of the law enforcement profession? The St. Charles Police Department once again is hosting its annual Citizens Police Academy, which will run from March 22 through May 19, 2016.

Read more »

Burglary/Criminal Damage Arrest – St. Charles Park District Buildings

On December 19, 2015, at 1:45 p.m., officers responded to the Otter Cove Water Park and the concession building for the James O’Breen Park for a report of a burglary that was discovered. 

Read more »

Holiday Safety Reminders from the St. Charles Police & Fire Departments

No one wants to be a Grinch and ruin the spirit of the season, but you should take some extra safety precautions around the holidays. Take a look at this Holiday Safety List (you may even want to check it twice.)

Read more »

Completion of Thanksgiving Traffic Safety Detail

The St. Charles Police Department completed a fourteen-day enforcement period in connection with the Drive Sober or Get Pulled Over and Click It or Ticket traffic safety campaigns.  Additional patrol officers were assigned to enforcement details centered on the busy holiday travel season at night time hours when impaired driving is more likely to occur.  This was done in cooperation with, and funded by, the Illinois Department of Transportation. Read more »

Results of Thanksgiving Traffic Safety Detail

The St. Charles Police Department completed a 14-day enforcement period in connection with the Drive Sober or Get Pulled Over and Click It or Ticket traffic safety campaigns.  

Read more »

Who To Contact In An Emergency

DIAL 9-1-1

to report an accident, fire, serious illness, injury, or crime in progress.

TTY Emergencies

Hearing & Speech Impaired, 9-1-1

TTY State Police

Collect calls accepted for emergencies.

  • Elgin, DuPage, Kane Counties - 847-931-2400
  • Joliet - 815-726-6291

Water and Sewer Emergencies

630-443-3681

Electric Outages

866-444-0016

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