New Residents

Welcome to the City of St. Charles! This page was created to help you find information you need to get settled in St. Charles. The City’s web site is a great resource for new and existing residents! Visit often to learn what’s going on with your City government.

Contact Information
The City of St. Charles offers a variety of services. Residents can call (630) 377-4400 Monday through Friday from 8 AM to 4:30 PM to ask questions, request services or report non-emergency situations such as potholes and graffiti.  Additionally, an online customer service support center is available 24x7.

Getting Around
City buildings, parks and streets and more can be located on many of the maps available online.

Utilities
Find information on what company to call to get connected for service.

My Neighborhood
Enter your address in My Neighborhood to find out what City Ward you reside in; who your Alderman is; your refuse, yard waste and recycling pickup days, and other vital information you need to get to know your new community.

You can also contact your elected officials.

Utility Bills Online
Residents can pay utility bills online 24x7.

Other Services
Employment opportunities
Information about the City’s budget and the City Code