For information about electric, sewer and water rates & usage codes, please see Title 13 of the City Code.
You will not be sent a utility bill until at least 15 days from the beginning date of service. Meters will then be read on approximately a 30-day cycle, and customers will receive a bill each month shortly after the meter reading date. If the meter department cannot reach a meter to take an actual reading, a postage-paid reading card will be left for the customer to fill out and return immediately. If the card is not received by the Utility Billing and Collections Office before bills are printed, the reading will be estimated.
If you believe the City of St. Charles has made an error on your utility bill, you may call an accounts representative at (630) 377-4426, Monday through Friday 8 a.m. to 4:30 p.m.
The City of St. Charles offers a Budget Payment Plan option for our residential utility customers. The Budget Payment Plan allows the City to bill a fixed amount for monthly utilities year-round to help residents manage their budgets. Residents may participate in this plan provided their account balance is current and they have had a minimum of four utility bills from the City of St. Charles.
The budget payment amount for a residential utility account will be determined using the consumption from the account’s last twelve utility bills and the current utility rates. If twelve bills are not available, other criteria will be used to determine the budget payment amount.
The budget payment amount will be printed on the monthly utility bill. Should the budget payment amount be less than the amount due on the utility account, a message will be printed on the bill stating that the amount owed, shown at the bottom of the bill should be paid.
The budget payment amount will be reviewed each fall. If an account on the budget payment plan has a credit balance at the time of the review, the credit will be taken into account when determining the new budget payment amount.
For more information or to participate in the budget payment plan, please call Utility Billing and Collections at (630) 377-4426. Our hours are Monday through Fridays 8:00 a.m. to 4:30 p.m