Residents

How Can I Request a History of Prior Year Utility Bill?

Requests must be submitted either by phone (630-377-4426) or in writing (send to City of St. Charles, 2 E. Main St., St. Charles, IL  60174) by January 30, for the previous year's Utility Bill history.

Is there a Penalty for Late Payment of my Utility Bill?

There is a 10% late fee on current charges for bills not paid by the due date.  We will remove one late fee per year. 

Please contact Utility Billing at 630-377-4426 for removal of a fee.

Beware of Rental Scams

The St. Charles Police Department recently took a report of an unknown person attempting to rent out a house that was not for rent, but for sale through a legitimate realtor. The scammer placed an advertisement for the property on two popular realty websites: Zillow and Trulia. Interested parties contacted the listing agent attempting to rent the property. The ads were removed and it does not appear there were any victims in this case. Read more »

2014 Youth Police Academy Registration Deadline is June 6

The class will run from 10 a.m. to 3 p.m., July 7-11, and is open to kids ages 13-16

Read more »

Residential Burglaries

On Monday March 3, 2014, at approximately 6:00 p.m., the St. Charles Police Department responded to a residence in the 0-100 block of Roosevelt Street reference to an attempted residential burglary.  The resident reported that sometime between 8:00 a.m. and 5:30 p.m. someone attempted to pry open a rear door.  No entry was made into the residence and no property was reported missing.

A short time later, officers responded to the 800 block of Gray Street reference to a reported residential burglary.  The resident reported that sometime between 7:45 a.m. and 5:30 p.m. Read more »

Child Incident Bulletin - Update

On February 11, 2014, the St. Charles Police Department took a report for a suspicious incident involving a child at a bus stop.

Officers from the St. Charles Police Department, after further investigation, learned that the incident was not of a malicious nature.  The alleged suspect was located and it was determined to be an older resident of the neighborhood who regularly drives in the area and innocently stopped to offer the three children a ride due to the extreme cold weather. 

The safety of our citizens is of the upmost importance to the St. Read more »

St. Charles Police Department Hosting 2014 Citizens Police Academy

Have you ever wondered what it’s like to be a part of the law enforcement profession?  The St. Charles Police Department once again is hosting its annual Citizens Police Academy, which will run from March 18 through May 15, 2014. Read more »

Be Aware of Scammers Calling Claiming to be from Microsoft

St. Charles residents recently have reported that subjects purporting to be from Microsoft have called several times over the last week, and attempted to “help fix a problem” with residents’ home computers/laptops. The callers have been both male and female, and have a strong foreign accent.

Read more »

St. Charles Police Department Receives Illinois State Traffic Award

On August 21, 2013, the St. Charles Police Department was awarded the Illinois Traffic Safety Challenge Award for agencies in their size category. Read more »

Identity Theft – Don’t Become a Victim

While reviewing police reports, some Identity Theft reports were noted and it seemed like a good time to send out information on how not to become a victim.

Tips for preventing identity theft include:

  • Shred any trash that may contain personl information, including:
    • credit applications
    • charge receipts
    • insurance forms
    • medical statements
    • checks and bank statements
    • expired credit and debit cards
    • and direct mail credit offers
  • Occasionally have your credit reports checked by calling;
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